Andrei Neculoiu
Buford,GA
Summary
Capable IT specialist / technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Willing to learn what it takes to know more, and understand customers problems better. Has experience with talking to customers, and also is still enrolled in courses reaching for his Bachelor degree in systems and security, concentration cyber security. Has years of experience in working with clients and communicating with people from his other jobs, and is currently working at the school, GGC, at the IT helpdesk. Very well at communicating and is willing to put in the effort to accommodate the needs of the customers and make them happy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Georgia Gwinnett College
Buford, United States
08.2023 - Current
- Provided technical support to internal customers in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Created user accounts and managed access privileges on networked systems.
- Maintained various databases of customer information and service requests.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Installed monitors and cable management
- Helped customers that came in to the helpdesk with technical support, including password resets, email or phone number change, username change.
- Provided assistance with mobile device setup and configuration.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Updated documentation related to IT procedures and policies.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Exterior/Interior Painting
Dorin Neculoiu
Buford, GA
07.2018 - Current
- Researched and evaluated existing materials, products, and finishes to ensure compliance with local building codes.
- Conducted site visits to assess existing conditions and take measurements for project planning purposes.
- Inspected completed work onsite to ensure it met quality standards before final payment was issued.
- Negotiated contracts with vendors in order to secure best pricing on materials or services needed for projects.
- Maintained records of all purchases related to exterior design projects in order to track expenses against budgets.
- Painted houses exterior and interior.
- Dealt with customers as well, face to face, and having to negotiate prices and colors of paint and what we would recommend.
Floor Grinding
George Andrei
Buford, United States
06.2019 - 02.2023
- Set up grinding machines for production runs, ensuring that all parts and materials are in place prior to starting the job.
- Perform periodic maintenance on grinding machinery, such as lubricating and cleaning equipment.
- Load and unload parts into grinding machinery, using various hand tools.
- Inspect parts for defects or damage before and after grinding process is complete.
- Ensure work area remains clean and organized according to safety regulations.
- Check quality of finished product against customer specifications to ensure accuracy and conformance with standards.
- Polished floors with grinder and after added epoxy for the finish to add the shine to the floor.
- Dealt with customers face to face, so a lot of communication and dealing with un-happy customers at times, leading to needing to know how to talk to customers and deal with them to make to where both of us are happy.
Education
Some College (No Degree) - Information Technology
Georgia Gwinnett College
Lawrenceville, GASkills
- Software Installation
- Customer Service
- Technical Support
- Call Center Operations
- User Support
- Account Updating
- Microsoft Outlook
- Issue Troubleshooting
- Application Installations
- Time management
- High time efficiency
- Very organized with work
- Communication Skills
- Work Orientated
- Customer Service
- Friendly
- Active Directory
- Hardware Repair
- Software Updates
- Application Support
- Remote Support
- System Administration
- LAN/WAN
Affiliations
- Very musical, love to play piano, guitar, and sing
- Im a worship leader at my church, leading people into worship
- I love sports, and competition
- I love building houses, and getting into the business of real estate
- I love dealing with math, numbers, and money
- Love designing houses, interior and exterior
Accomplishments
- Earned best employee of the month
- Assigned to a leadership role at my church
- Assigned a task manager role at GGC helpdesk
Certification
- Cybersecurity Certification
Timeline
IT Help Desk Technician
Georgia Gwinnett College
08.2023 - Current
Floor Grinding
George Andrei
06.2019 - 02.2023
Exterior/Interior Painting
Dorin Neculoiu
07.2018 - Current
Some College (No Degree) - Information Technology
Georgia Gwinnett College