Keoki Freitas
Pahrump
Summary
Detail-oriented IT Help Desk Technician with over five years of experience in providing technical support. Expertise in diagnosing network issues and managing user accounts, focused on improving help desk processes and user satisfaction.
Overview
5
5
years of professional experience
Work History
IT Help Desk Technician
DTIQ
Las Vegas
05.2020 - 09.2025
- Provided technical support for hardware and software issues to users.
- Diagnosed network connectivity problems and resolved them efficiently.
- Installed and configured new hardware, software and peripheral devices.
- Managed user accounts and permissions in Active Directory system.
- Assisted with onboarding new employees by setting up IT equipment.
- Collaborated with team members to streamline help desk processes, improving response times.
- Documented troubleshooting steps and solutions, enhancing knowledge base for future reference.
- Trained junior staff on system operations and customer service techniques, fostering team competency.
Education
High School Diploma -
Pahrump Valley High School
Pahrump05.2017
Skills
- Network troubleshooting
- Active Directory management
- Remote desktop support
- Software configuration
- Hardware installation
- Hardware configuration
- Software installation
- Software updates
- Ticket management
- Problem resolution
- Customer relationship management
- Data entry
- Staff education and training
- Problem solving
- Attention to detail
- Effective communication
- Time management
Timeline
IT Help Desk Technician
DTIQ
05.2020 - 09.2025
High School Diploma -
Pahrump Valley High School