Jazper Toralba
Lubbock,TX
Summary
Tech-savvy individual with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Texas Tech University, TTU
09.2025 - Current
- Provided technical support for hardware and software issues, ensuring timely resolution.
- Assisted users with account management and system access inquiries, enhancing user experience.
- Collaborated with IT team to troubleshoot network connectivity problems, improving service reliability.
- Analyzed recurring technical issues to identify opportunities for process improvements and efficiencies.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Diagnosed and troubleshot hardware, software and network issues.
- Documented support requests and resolutions in ticketing system, maintaining accurate records.
Texas Tech CSECS (Cybersecurity Program)
Texas Tech University
06.2022 - Current
- Coding experiences (Python, C+, C++, Java)
- Network Security
- Introduction to Software Engineering
- Assisted in troubleshooting technical issues, enhancing workflow efficiency for research teams.
- Supported data collection efforts by calibrating instruments and ensuring data integrity consistently.
Telecommunications and Networking
South Plains College
05.2017 - 01.2018
- Experience in node networking
- Data integrity and security
- Utilization in fiber optics, cable management, patching ethernet cables
Computer Maintenance
South Plains College
05.2017 - 01.2018
- Informational Technology experiences
- PC building skills
- Knowledge in computer hardware
- Software operation
PicoCTF Certificate (Cybersecurity Program)
ATC, Lubbock Highschool
05.2017 - 01.2018
- Cybersecurity introduction
- Development in problem-solving challenges
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
Education
BA - Computer Science
Texas Tech University
Lubbock, TXComputer Engineering
Texas Tech University
Lubbock, TX11.2024
Highschool Diploma - undefined
Lubbock Highschool
Lubbock, TX07.2020
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Customer interaction
- System troubleshooting
- Tech-Savvy
- Hardware installation
- Issue analysis
- Software configuration
- Software installation
- User support
Certification
- CME - Certified Maintenance Employee
- CMRT - Certified Maintenance and Reliability Technician
Timeline
IT Help Desk Technician
Texas Tech University, TTU
09.2025 - Current
Texas Tech CSECS (Cybersecurity Program)
Texas Tech University
06.2022 - Current
Telecommunications and Networking
South Plains College
05.2017 - 01.2018
Computer Maintenance
South Plains College
05.2017 - 01.2018
PicoCTF Certificate (Cybersecurity Program)
ATC, Lubbock Highschool
05.2017 - 01.2018
Computer Engineering
Texas Tech University
Highschool Diploma - undefined
Lubbock Highschool
BA - Computer Science
Texas Tech University
Texas Tech Computer Science/Engineering Coursework
- Texas Tech University in Lubbock, TX
- +Advanced mathematics
- +Data structure analysis
- +Digital system design
- +Programming hardware with C+, C++, Java, and Python
- +Basic circuit fundamentals and design