Summary
Overview
Work History
Education
Skills
Timeline
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Bradley Sumerel

Spartanburg,SC

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

24
24
years of professional experience

Work History

Global Sales Executive

Omni Logistics, LLC
01.2019 - 06.2024
  • Generated new sales leads that created new business for the company along with able to bring in additional business from current customers due to trust in the service provided
  • Customers include Clear Touch(Interactive Displays) and Thermo Fisher(Medical Equipment)
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Created strategic planning for customers that would be proven to decrease damages in transportation from 2.5% to less than 1% of all shipments to increase customers revenue also
  • Assisted in creating competitive pricing structures that maximized profit margins without sacrificing market positioning or customer satisfaction levels.
  • Specialized in highly focused time specific accounts that required putting together solutions for white glove management.
  • Strengthened customer relationships through consistent communication and attentive service, leading to repeat business and referrals.

National Account Manager

Omni Logistics, LLC
07.2005 - 01.2019
  • Responsible to account manage three of the company’s largest national customers: Micron Consumer Products Group, Thermo Fisher Scientific, and Google for both Domestic & International.
  • Responsible for preparing and presenting quarterly and/or yearly Quarterly Business Reviews for customers.
  • Responsible for SOP’s that is vital to making company successful for customers.
  • Built strong relationships with key decision-makers at executive levels within national accounts organizations.
  • Responsible for all daily reports that are sent to our customers
  • Resolved complex problems to positively impact sales and business direction.
  • Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Provided clients with detailed performance reports highlighting successes, areas for improvement, and recommendations for future initiatives.
  • Responsible for finding solutions to reduce OS&D claims that are costly claims for customers. Reduced customers damages from 2.5% to less than 1% of all shipments.
  • Implemented efficient tracking systems by creating reports for managing customer information, streamlining communications and increasing productivity.
  • Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.

NATIONAL KEY ACCOUNT CSR

Adidas America, Inc.
01.2002 - 01.2004
  • Responsible for maintaining inventory for National Key Account of adidas’ major: Genesco, Hibbett Sporting Goods, Goody’s, Academy, Stage Stores, Morale Welfare, and Nexcom.
  • Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

CENTRAL REGION CSR

Adidas America, Inc.
02.2002 - 12.2002
  • Responsibility included working some of adidas, America hard copy “K” accounts
  • These are smaller accounts that very much prepared for moving into National Key Account positions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responsible to make sure orders were correct along with getting to account in a timely and proactive manner
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
  • Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.

TEAM SALES CSR/TEAM CAPT/KEY ACCOUNT REP

Adidas America, Inc.
01.2000 - 01.2002
  • Responsible for viewing CentreVu(phone analysis) on a daily basis to insure Team Sales answer index is reaching our goal of 95%
  • Responsible for focusing on Team Sales major accounts: Venator Team Sales(Eastbay), Midwest Sporting Goods, Rocky Mountain Sports, and Franks Sports Shop
  • These are very high maintenance accounts that prepared myself to move on to Regional Sales accounts
  • Also worked as Team Captain which gave me responsibility over Team CSR’s when the Manager was not available.
  • Responsible for logging into the main Team line for my required hours each day.
  • Successfully completed “The Working Leader” leadership program in August 2001.
  • Implemented effective account management strategies that streamlined processes and improved efficiency across the team.

Education

Education Background

Skills

  • Negotiation expertise
  • Sales Presentations
  • Cross-cultural communication
  • Multilingual Proficiency
  • Customer Engagement
  • Salesforce proficiency

Timeline

Global Sales Executive

Omni Logistics, LLC
01.2019 - 06.2024

National Account Manager

Omni Logistics, LLC
07.2005 - 01.2019

CENTRAL REGION CSR

Adidas America, Inc.
02.2002 - 12.2002

NATIONAL KEY ACCOUNT CSR

Adidas America, Inc.
01.2002 - 01.2004

TEAM SALES CSR/TEAM CAPT/KEY ACCOUNT REP

Adidas America, Inc.
01.2000 - 01.2002

Education Background

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Bradley Sumerel