KAMISHA Y. PLATTS
Lansdale,PA
Summary
Dynamic Global Account Executive at TestEquity with a proven track record in client engagement and negotiation strategies. Expert in analyzing customer needs and delivering tailored solutions, enhancing operational efficiency. Adept at building long-term relationships and resolving conflicts, ensuring exceptional service and satisfaction. Proficient in Microsoft Excel and data analysis.
Overview
31
31
years of professional experience
Work History
Global Account Executive
TestEquity
Worcester, PA
04.2019 - 01.2025
- Collaborated with cross-functional teams to ensure operational excellence and customer satisfaction.
- Tracked shipments of products globally ensuring timely delivery according to customer specifications.
- Built a network of contacts within the international business community.
- Analyzed customer requirements, identified key opportunities and developed solutions to meet their needs.
- Established long-term relationships with customers by providing superior service and support.
- Resolved customer complaints effectively while maintaining positive relationships with clients.
- Negotiated pricing, terms and conditions for global accounts.
- Attended trade shows, conferences and other events to promote company's products and services.
- Maintained accurate records of sales activities including customer contacts, leads, quotes and orders.
Accounts Payable Clerk
TestEquity
Worcester, PA
03.2017 - 03.2019
- Identified opportunities to enhance operational efficiencies within accounts payable process.
- Researched vendor inquiries regarding invoice status and payment issues, providing timely responses.
- Maintained accurate financial records through diligent data entry into accounting system.
- Verified invoice coding accuracy prior to processing payments to minimize errors.
- Assisted with month-end closing activities to ensure timely financial reporting.
- Prepared vendor checks for prompt payment, adhering to established timelines.
Accounts Payable - Coordinator
USM Services
Norristown, PA
02.2009 - 01.2017
- Responsible for setting up and testing direct deposit payments to employee's into JD Edwards
- Primary administrator for the company program through US Bank.
- Performing various accounts payable related functions through JD Edwards including, but not limited to, processing daily vendor payments, and researching vendor payment history.
- Research and respond to inquires; analyze and resolve problems related to the payment process in a timely and through fashion.
- Prepare monthly balance sheet account reconciliations.
- Served as administrator for company expense reimbursements through American Express.
- Responsible for preparing monthly sustainability.
- Process vendor invoices in National Accounts System.
Medical Records Support
MCES
Norristown, PA
03.2007 - 04.2008
- Duties were to process record request and to fill charts.
- Order supplies and answer phones.
Health Information Analyst
SourceCorp Healthserve
Phoenixville, PA
12.2004 - 01.2007
- Extensive knowledge of Health Insurance Portability and Accountability Act.
- Processing confidential patient information, knowledge of subpoena processing.
- Knowledge of chart order, Quality review of deficiencies, knowledge of Dictaphone system.
Customer Support Team Leader
SourceCorp Healthserve
Malvern, PA
10.2003 - 12.2004
- Supervise customer service representatives.
- Train new customer service employees.
- Process refunds take credit card payments via telephone.
- Effectively handle all customer questions problems and/ or complaints.
- Work in cooperation with Field Copy Representatives and Management team to solve errors.
Customer Service Representative
Health Care Reports
Conshohocken, PA
03.2002 - 08.2003
- Duties consisted of answering inbound and outbound calls.
- Providing answers to customer inquires via an 800 line.
- Performed continued communication with assigned company clients.
- Investigated and answered coverage inquiries.
Investor Service Specialist
PFPC Global Funds
King Of Prussia, PA
01.1998 - 02.2002
- Process monetary transactions for shareholders purchases, liquidations, wire transfers, exchanges and disbursements of checks for mutual funds.
- Perform quality assurance functions on work processed by other staff members.
Mail Handler
US Postal Service
Wayne, PA
07.1994 - 09.1998
- Duties consist of loading and unloading mail trucks.
- Delivering mail to the proper place in a timely fashion.
- Setting up proper break down areas, and making sure that the mail leaves the building in the correct manner.
Education
Associate degree - Science and Business Administration
Gwynedd Mercy University
Gwynedd Valley, PA06.2012
High school graduate or equivalency certificate (GED) -
Norristown High School
Norristown, PA06.1994
Skills
- Microsoft Word
- Microsoft Excel
- Windows
- PowerPoint
- Microsoft Access
- Enterprise Transcription
- Wellness
- AS400 HMS
- Detail Oriented
- Problem Solving
- Decision Making
- Communication Skills
- Project management
- Conflict resolution
- Data analysis
- Negotiation strategies
- Upselling strategies
- Client engagement
- Negotiation expertise
- Multitasking capacity
- Teamwork
Qualifications And Achievements
Microsoft Word, Microsoft Excel, Windows, PowerPoint, Microsoft Access, Enterprise transcription, Wellness, AS400 HMS, Detail-oriented, Good problem solving/decision making skills, Good communication skills
Timeline
Global Account Executive
TestEquity
04.2019 - 01.2025
Accounts Payable Clerk
TestEquity
03.2017 - 03.2019
Accounts Payable - Coordinator
USM Services
02.2009 - 01.2017
Medical Records Support
MCES
03.2007 - 04.2008
Health Information Analyst
SourceCorp Healthserve
12.2004 - 01.2007
Customer Support Team Leader
SourceCorp Healthserve
10.2003 - 12.2004
Customer Service Representative
Health Care Reports
03.2002 - 08.2003
Investor Service Specialist
PFPC Global Funds
01.1998 - 02.2002
Mail Handler
US Postal Service
07.1994 - 09.1998
Associate degree - Science and Business Administration
Gwynedd Mercy University
High school graduate or equivalency certificate (GED) -
Norristown High School
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