Bradley Tharp
Virtual Administrative Assistant
Austin,TX
Work Preference
Summary
Professional with experience in client support, managing travel experiences, billing, and delivering technical assistance across fast-paced phone and email communications. Anticipates client needs to reduce resolution time and improve service quality. Brings a self-motivated work style to any team environment.
Overview
28
28
years of professional experience
Work History
Virtual Administrative Assistant
Freelance
Austin, TX
03.2016 - Current
- Coordinated travel logistics, including flights, hotel accommodations, and ground transportation, ensuring seamless client travel experiences.
- Arranged and managed client appointments to keep their busy schedules organized.
- Supported high volumes of phone calls and email correspondence related to client business, resolving issues promptly and effectively.
- Processed invoices, payments, receipts, and other bookkeeping needs accurately.
- Delivered technical support by troubleshooting common issues, enabling clients to maintain operational continuity.
- Facilitated project management tasks by tracking progress and ensuring deadlines were met, supporting overall project success.
Personal Care Attendant
New Hope Health Care
Austin, TX
04.2019 - Current
- Offered emotional support by listening closely to client concerns and helping manage stressors.
- Arranged and managed doctor appointments and transportation needs.
- Worked with doctors and nurses to coordinate care plans and explained treatment steps to clients.
- Reminded clients about upcoming visits, medication schedules, and daily care tasks.
- Kept living spaces clean and organized to support client health, safety, and comfort.
- Completed personal errands for groceries, household supplies, and prescription needs.
- Responded quickly to emergencies involving sudden illness or injury.
Driver/Transporter
Hertz Rent A Car
Austin, TX
11.2014 - 01.2018
- Maintained high standards of professionalism while transporting customers to and from local offices, ensuring a positive experience.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre-trip and post-trip inspections to ensure vehicles have no damage or mechanical issues.
- Updated transportation logs daily with mileage, gas use, and vehicle locations, providing management with accurate operational insights.
Assistant Branch Manager
Enterprise Rent-a-Car
Florence, SC
11.2004 - 02.2012
- Maintained a highly satisfied customer base through proactive customer service strategies.
- Processed contracts quickly and efficiently in a fast-paced airport environment.
- Upsold car rentals and products through in-person interactions and high-volume inbound calls, enhancing overall sales.
- Developed and implemented strategies that aligned personal and branch-level sales goals, driving revenue growth.
- Resolved rental issues and customer inquiries quickly and effectively.
- Maintained strong vehicle cleanliness standards across the rental fleet.
- Coordinated vehicle inventory management and maintenance processes to ensure optimal fleet availability and reliability.
Assistant General Manger
King Charles Inn, Downtown Historic District
Charleston, SC
03.2002 - 11.2004
- Supported the daily operations of a busy downtown historic hotel, ensuring top-notch customer service.
- Assisted front desk personnel to ensure smooth check-in and check-out processes for guests.
- Operated sales department alongside reservation manager, enhancing group booking success.
- Resolved guest inquiries and concerns through prompt, professional communication, contributing to guest satisfaction.
- Enforced hotel policies and supported compliance with safety and service rules.
- Managed front desk and restaurant staff while handling corporate administrative duties, ensuring seamless operations.
Assistant General Manger
Hampton Inn across from Universal Studios
Orlando, FL
11.1998 - 03.2002
- Managed daily operations of a busy tourism hotel, ensuring top-notch customer service.
- Coordinated front desk personnel to ensure smooth check-in and check-out processes for guests.
- Worked closely with the sales and reservations departments to maximize meetings and group bookings.
- Resolved guest inquiries and concerns with prompt, professional communication.
- Enforced hotel policies and supported compliance with safety and service rules.
- Handled corporate administrative duties, such as preparing payroll, managing department heads, and scheduling front-of-house staff.
Education
Some College (No Degree) - Business Administration and Management
College of Charleston
Charleston, SCSkills
- Travel logistics coordination
- Invoicing and billing
- Technical support resolution skills
- Microsoft and Google proficiency
- High-priority customer service
- Excellent verbal and written communication
- Fast-paced adaptability
- Ability to multitask effectively
- Time management
- Detail-oriented organization
- Conflict resolution
- Self-starter and self-motivated
- Private home office setup
Timeline
Personal Care Attendant
New Hope Health Care
04.2019 - Current
Virtual Administrative Assistant
Freelance
03.2016 - Current
Driver/Transporter
Hertz Rent A Car
11.2014 - 01.2018
Assistant Branch Manager
Enterprise Rent-a-Car
11.2004 - 02.2012
Assistant General Manger
King Charles Inn, Downtown Historic District
03.2002 - 11.2004
Assistant General Manger
Hampton Inn across from Universal Studios
11.1998 - 03.2002
Some College (No Degree) - Business Administration and Management
College of Charleston