Bradley Thompson
Brooklyn,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at NYC Department of Education. Expert in food preparation and sanitation standards, coupled with exceptional problem-solving and teamwork abilities, led to significant process improvements. Achieved a notable increase in efficiency and quality control, ensuring top-notch service delivery.
Overview
11
11
years of professional experience
Work History
Senior Food Coordinator
NYC Department of Education
05.2024 - Current
- Conducted regular quality control checks on all incoming shipments, ensuring only fresh and suitable products were used in meal preparations.
- Proactively managed staff schedules to ensure adequate coverage during peak service times, minimizing wait times for customers.
- Managed catering events efficiently, overseeing menu planning, staffing requirements, equipment rentals, and setup/teardown logistics.
- Enhanced customer satisfaction by ensuring timely and accurate food preparation and delivery.
Crew Member / Order Writer
Trader Joe's
06.2018 - 05.2024
- Operated point of sale
- Wrote department orders, prepared samples
- Demonstrated strong multitasking abilities, without compromising the quality of customer service
- Helping with the receiving of store shipments
- Worked well with teammates and accepted coaching from management team.
Sales Floor Stock Clerk / Recovery
Bloomingdale's Department Store
12.2019 - 06.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
Launch Specialist / Product Flow Athlete
Nike Town Flagship
04.2013 - 03.2018
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
Norman Thomas HS
New York City06.1989
Skills
- Food Preparation
- Sanitation Standards
- Food presentation
- Allergen awareness
- Operations Oversight
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Multitasking
- Organizational Skills
- Active Listening
Timeline
Senior Food Coordinator
NYC Department of Education
05.2024 - Current
Sales Floor Stock Clerk / Recovery
Bloomingdale's Department Store
12.2019 - 06.2020
Crew Member / Order Writer
Trader Joe's
06.2018 - 05.2024
Launch Specialist / Product Flow Athlete
Nike Town Flagship
04.2013 - 03.2018
High School Diploma -
Norman Thomas HS
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