Bradley Frey

More than 10 years of professional experience focusing on customer, employee, learning, and user experience research and design. Employers and customers are consistently charmed by creative solutions influenced by a strong sense of design and expertise gleaned from a master of science in industrial organizational psychology, a master of science in learning experience design, user experience certification, and project management certification.

• Project Management, CompTIA - 2023
• ITIL Service Management, Axelos - 2023
• User Experience Design, Cornell University - 2022
• Senior Professional in Human Resources (SPHR), HRCI - 2020

Offering a balance between analytical and creative thinking styles with the ability to see the big picture while adapting to unique situations. Tech savvy, but person-centered with a specific focus on experience design. Cultivates innovation through design thinking and energizing others through visual storytelling. A continuous learner with an ever-expanding array of skills and competencies to design solutions from multiple angles and perspectives.

Customer Experience

• Trained in customer service by Ritz-Carlton and Four Seasons Hotels & Resorts
• Trained in value chain life cycle through ITIL

Design Thinking

• Completed coursework in innovation and strategic thinking through WGU
• Certified in human-centered design by Cornell University

Employee Experience

• Trained in employee experience design by Willis Towers Watson
• Completed coursework in organizational behavior at Kansas State University, University of Wyoming, and Western Governors University
• Completed coursework in performance management through Kansas State University
• Completed strategic communication training through World at Work
• Completed coursework in talent selection through Kansas State University.

Graphic Design

• Completed color theory and graphic design coursework through Parsons School of Design
• Completed Adobe Illustrator, Adobe InDesign, and Adobe Photoshop coursework through Parsons School of Design
• Trained in visualizing information by Edward Tufte

Learning Experience Design

• Complete adult learning theory coursework through Western Governors University and Kansas State University
• Completed learning experience design coursework through Western Governors University
• Completed learning needs assessment coursework through Western Governors University and Kansas State University
• Complete training and talent development coursework through Western Governors University and Kansas State University

User Experience

• Certified in creating user personas, developing UX concepts, and prototyping through Cornell University
• Completed user experience design coursework through Western Governors University

Web Development

• Completed data management and algorithms coursework through Western Governors University
• Completed IT management coursework through Western Governors University
• Certified in IT project management through CompTIA
• Completed network security coursework through Western Governors University
• Completed software engineering and quality assurance through Western Governors University
• Completed user interface design (HTML, CSS, JS, PHP, SQL) through Western Governors University