Bradley Hamilton
Artistic Director & Experienced Barista
Chicago,IL
Summary
Mission-driven worker with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature, and professional demeanor and proactive approach to problem-solving and staff management. Over 7 years coffee experience including opening the world's largest coffee shop with focused perspective on executing a high volume and high quality coffee bar.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Café Manager
Café By The River By José Andres
12.2023 - Current
- Developed seasonal beverage promotional schedule and curated limited beverage offerings to feature seasonal profiles
- Created coffee education programs across three restaurants
- Developed written coffee service SOP to ensure quality across Gibsons Restaurant Group
Food Runner
Bazaar Meat By Jose Andres
10.2022 - 11.2023
- Efficiently delivered correct food items to 300+ guests per service.
- Built out coffee program to elevate guest experience
Roastery Operations Lead
Starbucks Reserve Roastery
08.2019 - 09.2022
- Provided world-class service to guests of all backgrounds at world's largest coffee shop grossing over $100,000 in daily sales.
- Created and implemented standards to maintain operational excellence while uplifting customer and employee experiences.
- Managed up to 35 employees per shift.
Shift Supervisor
Starbucks Coffee Company
09.2016 - 08.2019
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Delivered successful training to more than 25 new employees during tenure across 2 states, educating on successful procedures and strategies.
- Engendered customer loyalty by remembering personal preferences and personal details.
Education
Bachelor of Arts - Theatre
Hope College
Holland, MI 09.2010 - 2014.06
High School Diploma -
Southfield Christian High School
Southfield, MI 06.2010 - 2010.06
Skills
- Detail oriented
- Adapts quickly to operational changes
- Effective written and oral communication skills
- Able to work independently or collaborate with others
- Able to remain calm during times of stress or busy workday
- Valid US Passport and IL Driver's License
**Theatre credentials provided upon request**
Certification
Eagle Scout
Timeline
Café Manager
Café By The River By José Andres
12.2023 - Current
Food Runner
Bazaar Meat By Jose Andres
10.2022 - 11.2023
Roastery Operations Lead
Starbucks Reserve Roastery
08.2019 - 09.2022
Shift Supervisor
Starbucks Coffee Company
09.2016 - 08.2019
Bachelor of Arts - Theatre
Hope College
09.2010 - 2014.06
High School Diploma -
Southfield Christian High School
06.2010 - 2010.06
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