Expert in streamlining onboarding processes and boosting employee retention through strategic mentorship and compliance oversight. A strong advocate for workplace culture improvement, successfully enhancing collaboration and organizational effectiveness through targeted engagement initiatives.
Overview
9
9
years of professional experience
Work History
Senior Operations Administrator - Human Resources
FedEx Express Corporation
Mabelvale, USA
07.2020 - 03.2026
Led and coordinated 3 Orientation classes weekly for new hires, enhancing their onboarding experience and integration into the company, resulting in 100% of new hires completing training on time.
Mentored 20 plus employees to support professional development and cultivate a positive workplace culture, contributing to improved retention rates and employee satisfaction scores.
Communicated policies and procedures to ensure employee compliance and clarity, addressing inquiries regarding employee benefits to improve understanding and utilization.
Maintained confidential employee files to uphold privacy standards, demonstrating strong organizational skills and attention to detail.
Department Supervisor
H&M Hennes & Mauritz
Mabelvale, USA
08.2017 - 06.2020
Achieved 1% sales growth by managing team of 15-20 employees.
Established shipment task goals, aligning team efforts with operational targets.
Delegated responsibilities, ensuring accountability for team contributions.
Conducted performance evaluations to support employee development and growth.
Education
High School Diploma -
J.A. Fair High School
05-2007
Skills
Operational excellence
Scheduling coordination
Compliance oversight
Workflow optimization
Human Resources Management
Problem solving
Recruitment processes
Employee relations
Awards
FedEx HR Admin of the Year 2023 Plaque
HR Operations Performance All-Star Certificate in 2024
HR People Performance All-Star Certificate in 2023
5 Years of Exemplary performance, service, and dedication to excellence Plaque
Senior Operations Administrator - Human Resources at Federal Express CorporationSenior Operations Administrator - Human Resources at Federal Express Corporation
Senior Operations Administrator - Human Resources at FedEx Express CorporationSenior Operations Administrator - Human Resources at FedEx Express Corporation