Elizabeth Staley
Human Resources And Industrial Relations
Frisco,TX
Summary
Experienced Human Resources and Operations professional with a strong background in recruitment, onboarding, benefits administration, and employee relations. Skilled in strategic planning, conflict resolution, and cross-functionai coordination. Focused on operational excellence and consistent HR support.
Overview
6
6
years of professional experience
Work History
Human Resources/Senior Operations Manager
C Tel Communications
01.1994 - 03.1997
- Coordinated recruitment, interviews, and onboarding for new hires across departments.
- Managed employee relations cases, resolving conflicts and supporting consistent disciplinary actions.
- Administered benefits enrollment, leave requests, and employment verification inquiries.
- Maintained HR records and personnel files with strong confidentiality and accuracy.
- Coordinated cross-functional teams to improve scheduling, task alignment, and operational consistency.
- Streamlined customer escalation handling to support faster case resolution.
- Managed daily operations across service delivery, order fulfillment, and issue resolution workflows.
Human Resources Administrator
The Chicago Tokyo Bank- Bank of Tokyo
01.1991 - 10.1993
- Processed employee records while ensuring precise updates across HRIS and confidential personnel files.
- Administered employee records, ensuring accurate updates across HRIS and confidential personnel files.
- Managed onboarding workflows, ensuring accurate employee documentation and timely system setup.
- Administered employee records, maintaining confidentiality and compliance with HR policies.
- Coordinated benefits enrollment, addressing employee questions and resolving eligibility issues.
Education
Master of Science - Human Resources And Industrial Relations
Loyola University of Chicago
Chicago, IL12.1991
Skills
Operations management
Operational excellence
Productivity improvement
Procedure optimization
Cost reduction
Business planning
Employee relations
KPI reporting
Strategic planning
Timeline
Human Resources/Senior Operations Manager
C Tel Communications
01.1994 - 03.1997
Human Resources Administrator
The Chicago Tokyo Bank- Bank of Tokyo
01.1991 - 10.1993
Master of Science - Human Resources And Industrial Relations
Loyola University of Chicago
Promoted from strictly HR management, created Company HR Manuel, worked closely with CEO
I created the company Manuel/ Handbook from ground up, worked with CEO on all matters from Advertising strategies to streamlining sales requirements, and training, along with all HR related activity.
I worked directly for the operations VP to create multiple spreadsheets for the Bank President. These included changing insurance companies and plans to provide cost effective, employee friendly insurance options. Both were researched, clearly documented changes that were approved, and implemented by me. I also provided spreadsheets for competitive salaries for every bank position, and they were extremely pleased with my research. They were based in Tokyo, and not familiar with US salaries and benefits.