BRADLEY R. TEEL
Chatham,Illinois
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring associates with talent for interacting with customers or public at all levels of organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cooking Instructor
Lincoln Land Community College
Springfield, Illinois
07.2020 - Current
- Supervised students in kitchen lab setting to maintain safety and efficiency targets.
- Taught basic cooking skills during both one-on-one and group classes.
- Devised ideas for the community class that people would find not only informative but useful to a current economic environment.
Sales Consultant
SYSCO Food Services
Lincoln, IL
10.2018 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Assistant Manager
Panera Bread
Springfield, IL
10.2015 - 10.2018
- Certified as Food Specialist creating pan-ups for bakery, weekly ordering of food, adjusting food pars for daily business, and doing inventory
- Certified as Training Specialist working on a daily basis with employees getting each of them scheduled training for each position
- Became proctor for Panera's introductory class for each new employee for both locations in town
- Daily managed staff of 60 employees
- Created associate schedule on a weekly basis, also creating weekly forecasts of sales so that Panera could plan on enough associates for given business
- Continued to build business through regular customers and gaining new customers through great customer service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
General Manager
TGI Friday's
Springfield, IL
12.2006 - 09.2015
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientele
- Answered product questions with up-to-date knowledge of sales and store promotions
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Scheduled weekly inventory pickups and deliveries with vendors
- Assisted customers with food selection, inquiries and order customization requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Built long-term customer relationships and advised customers on purchases and promotions
- Carefully interviewed, selected, trained and supervised staff
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Correctly calculated inventory and ordered appropriate supplies
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Prepared for and executed new menu implementations
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Skillfully interacted with external vendors to obtain the best quality in pricing and product
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Manager
Hooter's
Springfield, IL
12.2004 - 12.2006
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Line Cook
Expo, TGI Friday's
Springfield, IL
10.2002 - 11.2004
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
- Cleaned and sterilized equipment and facilities
- Responsible for all garnishes for main courses, pasta, soups and potages
- Maintained daily cleanliness of broiler and fryers
- Executed daily production lists and goals greeted each customer with friendly eye contact
- Cooked foods according to menus, special dietary or nutritional restrictions, and numbers of portions consistently offered professional, friendly and engaging service.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associate of Arts - Business
Eastern IL University
High School Diploma - Accounting, Finance and Statistics
Eisenhower high school
1995
Skills
- Curriculum Development
- Training and Development
- Written Communication
- Flexible and Adaptable
- Self-Motivated
- Demonstrations
- Persuasive communication
- Customer Relations
- Staff Management
- Policies and procedures
Certification
IL Food handler certification
Timeline
Cooking Instructor
Lincoln Land Community College
07.2020 - Current
Sales Consultant
SYSCO Food Services
10.2018 - Current
Assistant Manager
Panera Bread
10.2015 - 10.2018
General Manager
TGI Friday's
12.2006 - 09.2015
Manager
Hooter's
12.2004 - 12.2006
Line Cook
Expo, TGI Friday's
10.2002 - 11.2004
Associate of Arts - Business
Eastern IL University
High School Diploma - Accounting, Finance and Statistics
Eisenhower high school