Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bradley S Carter

Fruitland Park,Florida

Summary

People oriented and safety minded professional offering over 32 years working in commercial aviation, providing memorable customer service to both internal and external customers. Proven skills with conflict resolution, careful attention to detail and delivering exceptional customer service in a timely and efficient manner, maintaining a calm demeanor under pressure.

Overview

38
38
years of professional experience

Work History

Barista

Starbucks
Lady Lake, FL
08.2022 - Current
  • Supported highest standards of conduct and service to support company reputation.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Utilized Point Of Sale system to receive and process customer payments.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Flight Attendant

Southwest Airlines, SWA
Dallas, TX
07.1993 - 07.2018
  • Provided excellent service to passengers, able to adapt to ever changing situations and resolve conflicts and challenges with compassion and humor.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Dealt with mechanical and passenger emergencies according to protocol.
  • Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.

Inflight Crew. Planner

Southwest Airlines, SWA
Dallas, TX
01.1992 - 06.1993
  • Liaised between planning teams and outside departments to build solid partnerships and accomplish shared goals.
  • Efficiently supported team planning efforts to help achieve project milestones and facilitate a smooth transition of Flight Attendant schedules.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Inflight Crew Scheduler

Southwest Airlines, SWA
Dallas, TX
07.1989 - 12.1991
  • Trained employees on work standards and company procedures.
  • Assisted fellow scheduling members with tasks to maintain proper workflows.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Ramp Agent/Trainer

Southwest Airlines, SWA
Dallas, TX
02.1987 - 07.1989
  • Exceeded specific team goals by partnering with staff to share and implement more efficient procedures.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Operated conveyor belts and push-back tugs daily.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Connected electrical power units and service hoses to aircraft.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Was instrumental in opening a new Southwest Airlines city (Detroit City Airport-DET) by training staff on company procedure and equipment training.

Education

High School Diploma -

Sweetwater High School
Sweetwater, TX
05.1983

Some College (No Degree) - General Studies

Texas State Technical College - West Texas
Sweetwater, TX

Some College (No Degree) - General Studies

McMurry University
Abilene, TX

Some College (No Degree) - Hotel, Motel, And Restaurant Management

Texas Tech University
Lubbock, TX

Skills

  • Reliable
  • Personable
  • Teamwork
  • Verbal communication
  • Leadership
  • Organized
  • Safety/Emergency protocols
  • AED/CPR/First Aid

Timeline

Barista

Starbucks
08.2022 - Current

Flight Attendant

Southwest Airlines, SWA
07.1993 - 07.2018

Inflight Crew. Planner

Southwest Airlines, SWA
01.1992 - 06.1993

Inflight Crew Scheduler

Southwest Airlines, SWA
07.1989 - 12.1991

Ramp Agent/Trainer

Southwest Airlines, SWA
02.1987 - 07.1989

High School Diploma -

Sweetwater High School

Some College (No Degree) - General Studies

Texas State Technical College - West Texas

Some College (No Degree) - General Studies

McMurry University

Some College (No Degree) - Hotel, Motel, And Restaurant Management

Texas Tech University

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Bradley S Carter