Samantha Navarro
Phoenix,AZ
Summary
Dynamic Operations Manager with a proven track record at Peter Piper Pizza, Starbucks and Aden Tea and Coffee House, excelling in staff development and performance monitoring. Expertise in POS systems and conflict resolution has led to significant improvements in customer service standards and operational efficiency. Leadership skills ensure compliance, maximize sales, and foster a positive, professional team environment. Committed to driving results and creating a culture of excellence within the organization.
Overview
4
4
years of professional experience
Work History
Barista
ADEN Tea and Coffee House
Tempe, Arizona
10.2025 - Current
- Provided exceptional customer service, ensuring a welcoming environment.
- Assisted in training new baristas on drink preparation and customer interaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Starbucks Barista | Guest Advocate
Target Corporation
Phoenix, AZ
12.2024 - 07.2025
- Greeted customers and answered any questions they had.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Operations Manager
Peter Piper Pizza CEC Entertainment
Laveen, AZ
02.2022 - 08.2024
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Bachelor of Arts - Justice Studies
ARIZONA STATE UNIVERSITY
Tempe, AZ05.2027
High School Diploma -
Cesar Chavez High School
Laveen, AZ05.2023
Skills
- Performance monitoring
- Customer service
- Work flow planning
- Staff development
- Team leadership
- Hourly shift management
- Positive and professional
- Multitasking and organization
- Store opening and closing procedures
- POS systems
- Problem-solving
- Conflict resolution
- Cash handling
- Adaptability and flexibility
- Reliable
Community Service Chair
- Coordinated community outreach programs and events to enhance volunteer engagement and participation.
Sigma Lambda Gamma National Sorority inc
- Latina founded, multi cultural sorority driven by our principles of academics,community service, cultural awareness, social interaction, morals and ethics.
Timeline
Barista
ADEN Tea and Coffee House
10.2025 - Current
Starbucks Barista | Guest Advocate
Target Corporation
12.2024 - 07.2025
Operations Manager
Peter Piper Pizza CEC Entertainment
02.2022 - 08.2024
Bachelor of Arts - Justice Studies
ARIZONA STATE UNIVERSITY
High School Diploma -
Cesar Chavez High School