SAMIA AKTHAR
Owings Mills,MD
Summary
Shift Supervisor with six years of experience in multiple high-volume stores leading teams of up to 15 employees in the retail and hospitality industries. Skilled in providing excellent customer service, developing and implementing effective strategies, and meeting key performance targets.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Barista
Starbucks
Owings Mills, Maryland
07.2024 - Current
- Provided exceptional customer service, ensuring a welcoming and friendly environment.
- Crafted high-quality beverages according to standardized recipes and customer preferences.
- Engaged customers with product knowledge, promoting seasonal offerings and loyalty programs.
- Trained new baristas on beverage preparation and customer interaction techniques.
- Managed cash register operations, handling transactions accurately and efficiently.
- Maintained calm demeanor during high-volume periods and special events.
Shift Supervisor
Starbucks
Washington, USA
10.2019 - 01.2024
- Delivered outstanding customer service by engaging with customers and providing them with quality food and beverages following the company's standards.
- Acted with integrity and honesty to provide a positive work environment for partners (employees) and customers to promote the company's mission and values.
- Ensured team understood coffee knowledge and beverage quality standards for consistent service.
- Maintained health and safety regulations to provide a safe and clean environment for partners(employees) and customers.
- Scheduled daily tasks/duties/breaks for partners (employees) throughout the day to maintain a smooth transition for the next shift team.
- Investigated and reported accidents, injuries, and incidents for high-volume stores.
- Collaborated with team to develop solutions for enhancing customer connections and training baristas and shift supervisors.
- Managed store inventory to align with daily and weekly sales demands.
- Earned title of DC area barista champion in 2019, showcasing expertise in coffee preparation.
Barista
Starbucks
Washington, USA
04.2017 - 01.2018
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GAArizona State University
Tempe, AZSkills
- Beverage Presentation
- Food Safety Standards
- Customer Service
- Quality Assurance
- Performance Monitoring
- Inventory Control
- Scheduling
- Team Leadership
- Coaching
- Decision Making
- Problem-Solving
- Time Management
- Conflict Resolution
- Communication
Certification
- Certified Food Safety Manager- ServSafe
- Greener Apron (sustainability)- Starbucks
- Certified Barista Trainer - (Starbucks)
Timeline
Barista
Starbucks
07.2024 - Current
Shift Supervisor
Starbucks
10.2019 - 01.2024
Barista
Starbucks
04.2017 - 01.2018
High School Diploma -
Central Gwinnett High School
Arizona State University