Adriana Crouch
Spring Valley,CA
Summary
Results-driven professional with extensive experience in hospitality service. Skilled in team leadership and proactive problem-solving, contributing to improved operational efficiency and a positive work environment. Aiming to utilize these strengths to enhance guest experiences and team performance.
Dynamic barista with exceptional customer service skills, beverage preparation expertise, and a commitment to fostering a welcoming atmosphere. Proven ability to enhance customer satisfaction and drive repeat business.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks, Barista
San Diego, CA
10.2025 - Current
- Prepared and served high-quality beverages following established recipes and standards.
- Operated espresso machines and brewing equipment with precision and care.
- Provided exceptional customer service in fast-paced fast-paced environment.
- Maintained cleanliness and organization of the work area to ensure efficient operations.
- Engaged customers, creating a welcoming atmosphere that encouraged repeat visits.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Server/Bartender
Firebirds Wood Fired Grill
Phoenix, AZ
02.2022 - 09.2025
- Provided exceptional customer service in fast-paced dining environment.
- Recommended menu items to enhance guest experience and increase sales.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained and mentored new servers on menu items and service standards.
- Managed multiple tables efficiently while maintaining attention to detail.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Leader
Dairy Queen Grill & Chill
Phoenix, AZ
04.2020 - 01.2022
- Supervised daily operations to ensure quality service and compliance with health regulations.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Trained and mentored new staff on food preparation techniques and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Monitored team performance, providing feedback to foster skill development and engagement.
- Enforced safety protocols, contributing to a safe work environment for all employees.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Raymond S. Kellis
Glendale, AZSkills
- Beverage preparation
- Customer engagement
- Food handling safety
- Hospitality service expertise
- Attention to detail
- Beverage presentation
- Time management
- Beverage crafting
- Food safety compliance
- Experience enhancement
- Positive work attitude
Timeline
Barista
Starbucks, Barista
10.2025 - Current
Server/Bartender
Firebirds Wood Fired Grill
02.2022 - 09.2025
Shift Leader
Dairy Queen Grill & Chill
04.2020 - 01.2022
High School Diploma -
Raymond S. Kellis