Bradley Meno

• Analyze and diagnose computer-related issues, implement solutions, perform hardware and software upgrades, contact third-level support as needed, recommend/source computer hardware and software purchases.
• Offer consultations, recommendations, and price quotes for new equipment and software suggestions to meet client's needs and wants.
• Experience working with a team or individually to accomplish scheduled projects, hardware and software installations, and deadlines within allotted time constraints to meet the needs of clients.
• Configure and image workstations, laptops, virtual machines for employees and students while linking computers to network(s) and peripheral equipment.
• Answer calls and emails assisting faculty, staff, and students with troubleshooting computer issues and general questions. Breakdown and evaluate client problems using personal expertise, troubleshooting questions and detailed analysis to resolve issues.
• Maintain a record of all work activities, including the repair, maintenance, testing and replacement of computer and peripheral equipment, and prepare regular progress reports.
• Respond to support requests from IT Helpdesk and clients and patiently guide individuals through troubleshooting steps/tasks while explaining technical information in clear terms to non-technical individuals to promote better understanding.
• Admin to the Absolute DDS software used for laptop security.
• Previously Dell Certified and Bomgar Certified.
• Proficient with AV equipment and setups within the classroom environment.

• Instructed by Cape Fear Community College Computer Technicians how to image, configure, install, and dispose of computer systems during new computer roll-outs for school wide upgrades to Windows 7 and Active Directory.
• Completed Helpdesk tickets assigned by IT Manager and record ticket results for reporting and record-keeping.
• Worked closely with IT Service members and supervisors to improve troubleshooting skills and situation analysis.
• Assisted CFCC IT Services with implementing new software and network infrastructure to ease transition to new technology and planned operations.
• Supported Computer Technicians with complex tasks and time-sensitive achievements to meet faculty and staff expectations and user needs on schedule.

GPA: 3.27

Dean list acknowledgments for three semesters finishing each semester with a 4.0 GPA. Computer Engineering Network Security Certificate, Computer Engineering Networking Certificate, Computer Engineering Web Development Certificate, and a member of the Engineering Technology Club.

Varsity Football, Wrestling, Show Choir, Live Arts Performing.