Bradon Buchanan
Sandusky,OH
Summary
Seasoned Leader offering multiple years of experience in progressive and accomplished supervisory roles within the resort and attraction field. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of safety and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Area Supervisor
Cedar Point Amusement Park
SANDUSKY, OH
03.2023 - Current
- Handled multiple different guest interactions, always upholding the most courteous guest recovery in every situation.
- Oversee an area of 30 + ride locations, ensuring safe and efficient operations that adhere to Standard Operating Guidelines.
- Supervise the performance of 35 Location leads as well assisting in supervising over 400 associates in the Ride Operations department.
- Review and adjust schedules to ensure proper coverage at each location.
- Respond to downtimes and lead associates in ride evacuations when necessary.
- Maintained and monitored daily labor budgets.
Location Supervisor, Ride Operations
Cedar Point Amusement Park
Sandusky, OH
05.2017 - 11.2022
- Delegate daily tasks to team members in an effort to optimize group productivity.
- Oversee the safe and efficient operation of a ride location, as well as overall cleanliness of the location and surrounding area.
- Ensure all associates receive breaks on time, as well as ensuring that associates rotate positions every 30 minutes to maintain alertness.
- Communicating with Supervision, Management, and Maintenance whenever a different situation may arise.
- Writing schedules for a crew that ranges from 80-90 associates.
- Oversee a crew that is Guest Service driven, with the ultimate goal of providing the 100% guest satisfaction everyday.
Team Captain - Parking & Transportation
Universal Orlando Resort
Orlando, FL
09.2021 - 04.2022
- Responsible for the Daily Operation of the Universal Orlando Resort parking structure.
- While reporting directly to Supervisors, the Assistant Manager, and Manager, I monitor the operation to ensure Team Member safety and satisfaction, as well as guest safety and satisfaction.
- Accountable for conducting daily shift meetings and safety spot talks, ensure Team Members are rotated in a timely manner and sent to breaks.
- Always available for Team Members to come to with concerns, feedback, and questions.
- Ensure responsibility to maintain daily labor budgets.
- Supervise the Rideshare location, specifically during the evening or busy periods, to ensure additional safety to Team Members and guests, and assist guests in locating their transportation.
Front Desk Agent
Great Wolf Lodge
Sandusky, OH
09.2019 - 04.2021
- Welcomed guests to the front desk and engaged in friendly conversations while conducting the check-in process.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Arranged special accommodations for guests to maintain optimal satisfaction.
Lifeguard
Castaway Bay
Sandusky, OH
11.2018 - 03.2020
- Kept watch over swimmers to respond quickly to distress situations.
- Optimized guest service by resolving issues quickly and with courteous demeanor.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Trained to perform basic life support, including CPR to stabilize individuals prior to ambulance arrival.
Education
High School Diploma -
Ridgewood High School
West Lafayette, OH05.2017
Skills
- Team supervision
- Safety
- Quality improvement
- Training
- Issue resolution
Accomplishments
- Cornerstone Pin (2018, 2019, 2021, & 2022): Cedar Fair offers an award to recognize those employees who consistently adhere to the Cornerstones of Service, Courtesy, Cleanliness, and Safety, along with Integrity.
- Target Employee of the Month (January, 2019)
- Great Wolf Lodge Pack Member of the Month (December, 2019)
Timeline
Area Supervisor
Cedar Point Amusement Park
03.2023 - Current
Team Captain - Parking & Transportation
Universal Orlando Resort
09.2021 - 04.2022
Front Desk Agent
Great Wolf Lodge
09.2019 - 04.2021
Lifeguard
Castaway Bay
11.2018 - 03.2020
Location Supervisor, Ride Operations
Cedar Point Amusement Park
05.2017 - 11.2022
High School Diploma -
Ridgewood High School
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