Brady Austin
Murray
Summary
Results-driven Operations Manager skilled in elevating team performance and operational efficiency. Spearheaded process improvements and training initiatives that enhanced compliance and risk management. Collaborated with cross-functional teams to implement solutions that strengthened fraud detection capabilities.
Overview
7
7
years of professional experience
Work History
Operations Team Manager
Walmart
Murray
04.2026 - Current
- Managed daily operations to ensure efficient workflows and optimal team performance.
- Directed team of over 20 employees to maintain high-quality standards.
- Implemented process improvements that enhanced operational efficiency and minimized waste.
- Developed standard operating procedures to document processes for consistent productivity.
- Trained new team members on company policies and operational procedures.
- Collaborated with cross-functional teams to improve communication and streamline workflows.
- Monitored compliance with company policies through regular operational reviews.
- Conducted staff meetings to discuss progress and address team challenges.
Process Improvement Lead
Walmart Trust & Safety
12.2022 - 04.2026
- Partnered cross-functionally to implement continuous improvement initiatives, fostering collaboration and driving process enhancements.
- Identified risk and fraud trends, communicated actionable insights to leadership for informed decision-making.
- Analyzed and updated SOPs, enhancing compliance, clarifying workflows, and improving fraud detection accuracy.
Temporary Team Manager - Risk Operations Screening
Walmart
07.2025 - 09.2025
- Led 17-member team to achieve KPI, quality, and SLA targets.
- Delivered weekly performance reports and facilitated coaching sessions on fraud trends and quality.
- Managed team schedules to ensure optimal coverage and efficiency.
- Trained new employees on company policies and procedures.
- Coordinated inventory management to maintain stock levels and reduce waste.
Application Vetting Specialist
Walmart Trust & Safety
09.2021 - 12.2022
- Reviewed applications to identify fraud and compliance risks, enhancing overall integrity of the application process.
- Mentored associates to improve their skills and streamlined workflow processes for increased team effectiveness.
- Monitored compliance with safety policies and procedures across all store operations.
- Conducted thorough investigations into security incidents and safety concerns.
- Collaborated with cross-functional teams to enhance safety protocols and training programs.
Banker Support Specialist
Wells Fargo
03.2019 - 02.2021
- Managed client accounts and provided tailored financial solutions.
- Assisted customers with account inquiries and transaction processing.
- Conducted risk assessments to ensure compliance with banking regulations.
- Guided regulatory compliance and streamlined documentation workflows.
Education
High School Diploma -
Taylorsville High School
Taylorsville, UT06-2011
Skills
- KPI management
- Risk management
- Policy compliance
- Data reporting
- Workflow optimization
- Process optimization
- Operational strategy
- Performance monitoring
- Team development
- Coaching and development
- Stakeholder communication
- Microsoft Office Suite
- Deadline management and training
- HR operations
Timeline
Operations Team Manager
Walmart
04.2026 - Current
Temporary Team Manager - Risk Operations Screening
Walmart
07.2025 - 09.2025
Process Improvement Lead
Walmart Trust & Safety
12.2022 - 04.2026
Application Vetting Specialist
Walmart Trust & Safety
09.2021 - 12.2022
Banker Support Specialist
Wells Fargo
03.2019 - 02.2021
High School Diploma -
Taylorsville High School