Brady Cole
Simi Valley,CA
Summary
Dedicated cannabis retail professional with 13 years of comprehensive experience in the industry, including roles as both a budtender and manager at The Syndicate Cannabis Dispensaries. Proven track record of successfully managing operations across multiple locations, enhancing sales performance, and fostering a customer-centric environment. Skilled in staff training, inventory management, and regulatory compliance, with a strong ability to build relationships within the cannabis community and ensure high levels of customer satisfaction. Expertise in opening and relocating shops, specifically in Lake Elsinore and Desert Hot Springs, contributing to the strategic expansion of retail operations.
Overview
13
13
years of professional experience
Work History
Manager
The Syndicate Cannabis Dispensaries
03.2019 - Current
- Oversaw daily operations across multiple retail locations, ensuring compliance with state regulations and company policies
- Developed and implemented staff training programs to enhance product knowledge and customer service, contributing to a 60% increase in sales since assuming management
- Managed inventory control processes, successfully reducing shrinkage by 50%
- Led a team of budtenders, fostering a collaborative environment to improve sales performance
- Established and maintained relationships with vendors to ensure product availability and quality
Budtender
The Syndicate Cannabis Dispensaries
03.2012 - 03.2019
- Provided expert guidance to customers regarding product selection based on individual needs and preferences
- Assisted in maintaining store presentation and effective inventory management
- Achieved recognition for consistently high customer satisfaction ratings
- Engaged with customers to promote featured products, contributing to overall sales goals
- Participated in product knowledge workshops to improve overall staff competence
Budtender
Westside Caregivers collective
Van Nuys, California
10.2015 - 11.2018
- Greeted customers with a friendly and inviting attitude.
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Operated cash registers to process payments from customers.
- Stocked shelves with new product arrivals.
- Kept up-to-date records of all transactions in compliance with state regulations.
- Monitored inventory levels and informed management when stock was low or depleted.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Provided excellent customer service by answering questions regarding product usage and benefits.
Education
Liberal Arts Degree - Behavioral and Social Sciences
Moorpark Community College
Moorpark, California01.2017
Skills
- Great communication skills
- Problem-solving
- Handling customer complaints
- Ensuring customer satisfaction
- Upselling products
- Building relationships within the cannabis industry
- Extensive product knowledge
- Staff Development
- Policy Implementation
- Workforce Management
- Operations Management
- Strategic Planning
- Marketing
- Sales Techniques
- Staff Management
- Expectation setting
- Team Leadership
- Staff Training and Development
- Product Management
- Negotiation
- Verbal and written communication
- Time Management
- Sales management
- Moving and opening shops in Lake Elsinore and Desert Hot Springs
Timeline
Manager
The Syndicate Cannabis Dispensaries
03.2019 - Current
Budtender
Westside Caregivers collective
10.2015 - 11.2018
Budtender
The Syndicate Cannabis Dispensaries
03.2012 - 03.2019
Liberal Arts Degree - Behavioral and Social Sciences
Moorpark Community College