Melanie Garcia

Manager

Garcia's Wheels & Tires

06.2015 - Current

Aid in developing and implementing departmental goals, objectives, policies, and procedures for daily office functions to establish workflows, checks, and balances.
Develop, prepare, and distribute written information such as correspondence, insurance claims, and marking advertisements. Responsible for the development of spreadsheets to maintain inventory and sales ledgers.
In charge of the main office telephones. This includes screening and appropriately directing incoming calls and/or handling all service requests and/or pricing.
Provide customer service over the phone and in person by setting up appointments, conducting follow-up calls, and interacting with other sales representatives and vendors to purchase supplies.
Establish and maintain effective and cooperative working relationships with customers, vendors, and coworkers.
Train other office support staff to ensure all safety and office regulations, policies, and procedures are explained and followed.
Operate a personal computer using Microsoft software with intermediate to advanced Word, Excel, and PowerPoint proficiency.
Effectively organize and schedule work projects to meet deadlines. Such as order fulfillment, inventory report, and updating ledgers during month-end activities.
Maintain administrative files and confidential records obtained during the credit approval process or Intoxalock customer reports. By keeping them in a secure file with limited access.
Perform research and analysis to find new vendors and keep costs of goods low.
Assist in budget preparation and monitoring of expenditures via record keeping and ensuring accounts are paid and non-delinquent.
Manage staff assignments to ensure daily tasks and unexpected assignments are handled
Maintain company calendar and book appointments