Brady Gaulin
Cumberland
Summary
Dynamic retail sales associate with proven expertise at Polo Ralph Lauren Factory Store, excelling in customer service and teamwork. Enhanced customer satisfaction through proactive problem-solving and effective cash handling. Consistently surpassed sales targets by leveraging product knowledge and strong interpersonal skills, contributing to a thriving store environment.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Polo Ralph Lauren Factory Store
05.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Retail Sales Associate
Columbia Sportswear
11.2022 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
No Degree - Business
Community College of Rhode Island
Warwick, RI05-2026
High School Diploma -
Cumberland High
Warwick, RI06-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Store opening and closing
- Money handling
- Customer assistance
- Time management
Timeline
Retail Sales Associate
Polo Ralph Lauren Factory Store
05.2024 - Current
Retail Sales Associate
Columbia Sportswear
11.2022 - 01.2024
No Degree - Business
Community College of Rhode Island
High School Diploma -
Cumberland High
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