Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Accomplishments
References
Work Availability
Work Preference
Timeline
ProjectManager

Brady Hensley

Galveston,TX

Summary

Compassionate Hotline Advocate with substantial experience in crisis intervention and trauma-informed care. Hold strength in active listening, empathy, and problem-solving to aid individuals in distress. Demonstrated ability to maintain confidentiality, provide emotional support, and connect callers with relevant resources. Excels in leadership, adaptability, and interpersonal communication, ensuring successful project outcomes and strong community relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pool Attendant

San Luis Resort
Galveston, TX
09.2024 - 11.2024
  • Conduct routine checks of pool equipment and report any malfunctions or needed repairs
  • Train and coach new employees on pool area procedures, safety protocols, and customer service standards
  • Provide ongoing support and guidance to new staff to ensure they are confident and competent in their roles

Retreats Host

Forest Glen Camps & Retreats
Huntsville, TX
01.2022 - 10.2022
  • Plan and organize daily schedules, coordinating with camp staff to ensure smooth execution of activities
  • Maintain cleanliness and organization of retreat facilities, including cabins, common areas, and activity spaces
  • Provide feedback and suggestions to camp management for improving retreat experiences

Lifeguard

Trident Aquatics LLC
Houston, TX
05.2019 - 08.2020
  • Respond quickly and efficiently to emergency situations, including performing water rescues and providing first aid or CPR
  • Provide clear and concise instructions to swimmers, including coaching and swim lesson assistance
  • Enforce facility rules and regulations to prevent accidents and maintain a safe environment

Education

BACHELOR OF SCIENCE - Psychology And Victim Studies

SAM HOUSTON STATE UNIVERSITY
Huntsville, TX
08.2024

HIGH SCHOOL DIPLOMA -

STRATFORD HIGH SCHOOL
05.2021

Skills

  • Leadership
  • Interpersonal communication
  • Research
  • Customer service
  • Adaptable team member
  • Problem solving

Volunteer Experience

  • H.O.P.E., Vice President, March 2022-December 2023 | Founded an on-campus organization to spread awareness about human trafficking and provide resources to survivors. Advocated for survivors and raised awareness on campus about the risks and needs of trafficking survivors. Mentored new volunteers, providing guidance and support during their training. Led a team of volunteers during outreach events, ensuring smooth operations and delivery of high-quality service. Assisted in organizing and promoting community outreach events to educate the public about human trafficking and how to recognize and report it.
  • Rescue America, March 2023-March 2024 | Volunteered as a hotline advocate to provide resources to human trafficking survivors and help them exit the life. Completed intake interviews, provided crisis intervention for callers, utilized active listening skills and trauma-informed care to offer support. Participated in training sessions on human trafficking awareness and victim support strategies to improve service delivery. Contributed feedback and suggestions to enhance the hotline system, optimizing both the caller experience and support for advocates.

Certification

  • CPR Certified - Red Cross - 2022
  • First Aid Certified - Red Cross - 2022
  • Landry Certified Trainer - Landry's Inc. - 2024
  • CITI Program Certification - CITI Program - 2022

Accomplishments

  • Psi Chi Honors Society - 2023
  • Dean's List 2021-2024

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Timeline

Pool Attendant

San Luis Resort
09.2024 - 11.2024

Retreats Host

Forest Glen Camps & Retreats
01.2022 - 10.2022

Lifeguard

Trident Aquatics LLC
05.2019 - 08.2020
  • CPR Certified - Red Cross - 2022
  • First Aid Certified - Red Cross - 2022
  • Landry Certified Trainer - Landry's Inc. - 2024
  • CITI Program Certification - CITI Program - 2022

BACHELOR OF SCIENCE - Psychology And Victim Studies

SAM HOUSTON STATE UNIVERSITY

HIGH SCHOOL DIPLOMA -

STRATFORD HIGH SCHOOL
Brady Hensley