Brady Lockwood
Saint Paul,MN
Summary
Motivational leader and organizational problem-solver with supervisory, team building, training, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, mentoring and morale-building techniques to elevate our team and encourage everyone to be active participants in our continual development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Manager- Technical Services & Warranty
Refrigerated Solutions Group
Hudson, Wisconsin
03.2024 - Current
- Established KPIs to evaluate the effectiveness of the technical services team and drive process improvements.
- Planned and implemented process improvement initiatives based on ISO, Lean, and Six Sigma principles.
- Identified areas where improvements could be made in existing quality control processes specifically around wiring, and brazing.
- Assisted in training Production and Quality members on the proper techniques, use of tools, test equipment and systems used in brazing and brazing Quality Control operations.
- Partnered with and launched an offshore branch of our team to drive down customer service wait times and improve the responsiveness of our team.
- Empowered individuals on the team to take charge of managing key business segments, resulting in significant growth. - Phone wait times, total open cases, and case resolution time cut by 50% in our tech service segment in a single quarter. - In our warranty segment, A new claim review process was built and went into effect tripling our Claim data output to our quality and production team to provide immediate directional information for improvements.
Entertainment Assistant
MN Renaissance Festival
Shakopee, MN
08.2016 - Current
- Organized and managed over 500 entertainers, and entertainment events for a variety of audiences.
- Worked with Safety Services to promote a physically and emotionally safe workplace through a "safety is paramount" initiative. Including responding to and documenting a number of safety incidents throughout the season and afterhours on site.
- Established entertainment schedules for performances by planning space at selected time slots.
- Facilitated auditions and Academy trainings with entertainment staff
- Developed tools and timelines to streamline operational tasks and created preparedness benchmarks throughout the season in preparation for landmark events.
Tech Service Manager
Refrigerated Solutions Group
Hudson, WI
05.2021 - 03.2024
- Managed a Service and warranty department for two international refrigeration brands.
- Hired and trained service department team members.
- Held regular one-on-one meetings with employees to review performance and provide feedback to help team members achieve their long term goals
- Worked with internal departments such as sales, production, quality and engineering on matters relating to warranty improvement initiatives.
- Suggested and offered specific training programs to help workers maintain or improve job skills across multiple departments and factories.
Service Tech
Quality Refrigeration
Richfield, MN
05.2017 - 01.2021
- Improved workplace safety and employee productivity by being a part of starting a safety committee and safety management systems.
- Diagnosed problems and determined solutions for various HVAC and Refrigeration issues.
- Completed scheduled appointments on time to drive quality service.
- Assisted with installation projects at commercial sites.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Education
Associate of Applied Science - HVAC-R
Minneapolis Community And Technical College
Minneapolis, MN05-2018
Associate of Arts -
Anoka-Ramsey Community College
Minneapolis, MN06-2016
Skills
- Team Leadership
- Workplace Safety
- Employee Training and Development
- Work Planning and Prioritization
- Service Quality Management
- Customer Service Management
- Relationship Building
- Conflict Resolution
The Big Picture
Safety is Paramount. Training is Continuous. People First Leadership. Patron Focused Mindset.
Certification
- EPA Section 608 Universal Certification
- OSHA30 - Construction Management
- CPR- AED- First Aid certified
Affiliations
- SkillsUSA Minnesota- Board of Directors Member
- CFESA- YPC Committee Member
- Completed Dale Carnegie- Strictly Business course
- Minneapolis College- Substitute instructor 2019-2020
References
References available upon request.
Timeline
Sr. Manager- Technical Services & Warranty
Refrigerated Solutions Group
03.2024 - Current
Tech Service Manager
Refrigerated Solutions Group
05.2021 - 03.2024
Service Tech
Quality Refrigeration
05.2017 - 01.2021
Entertainment Assistant
MN Renaissance Festival
08.2016 - Current
Associate of Applied Science - HVAC-R
Minneapolis Community And Technical College
Associate of Arts -
Anoka-Ramsey Community College
Similar Profiles
Rodney BrightRodney Bright
Production Manager at Refrigerated Solutions GroupProduction Manager at Refrigerated Solutions Group
Feras AffaniFeras Affani
Strategic Accounts Manager at Refrigerated Solutions Group Inc.Strategic Accounts Manager at Refrigerated Solutions Group Inc.
Jesus YeverinoJesus Yeverino
Warehouse Forklift Operator at Midwest Refrigerated ServicesWarehouse Forklift Operator at Midwest Refrigerated Services
Mohamed HassanMohamed Hassan
Senior Software Engineer at MedtronicSenior Software Engineer at Medtronic
Ashley BerryAshley Berry
Support Team Manager-Animal Emergency Vet Clinic at Animal Emergency and Referral CenterSupport Team Manager-Animal Emergency Vet Clinic at Animal Emergency and Referral Center