Brady Ragsdale
Windermere
Summary
Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing, and optimizing procedures. Specializing in operations and dedicated to maximizing quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
Winter Garden
12.2024 - 08.2025
- Managed inventory updates and ensured product availability on digital platforms.
- Trained new team members on digital tools and customer service protocols.
- Managed relationships with third-party vendors to ensure the timely delivery of products.
- Assisted teammates with daily tasks during peak periods.
Technical Support/Sales
Asurion
07.2023 - 10.2024
- Achieved top sales performance in first month of training, recognized as highest performer, July 2023.
- Mentored and trained underperforming sales team members, resulting in a 20% increase in individual sales performance and improved team morale. Provided targeted coaching that strengthened selling techniques, product knowledge, and client engagement skills.
- Designed and implemented a successful call structure for user inquiries, consistently converting 20-30% of calls into qualified leads.
- Efficiently managed high volumes of support and sales inquiries, consistently meeting resolution targets while maintaining high customer satisfaction ratings.
Job Coordinator/Project Manager
Janney Roofing
11.2020 - 11.2022
- Facilitated successful installation of over 100 residential and new construction roofs from start to finish, ensuring all were delivered on time, within scope and under budget, enhancing customer satisfaction and company reputation.
- Leveraged strong negotiating skills to successfully upsell premium roofing products to homeowners, increasing overall project value by 25% and enhancing customer satisfaction.
- Initiated a partnership with a solar panel provider, diversifying the company's portfolio and tapping into new revenue streams.
Education
Bachelor of Science - Industrial Engineering
University of Central Florida
Orlando, FL05-2027
Associate of Arts - General Studies
Valencia College
Orlando, FL12-2025
Skills
- Project management
- Customer relationship management
- Data analysis
- Sales conversions
- Digital marketing
- Negotiation skills
- E-commerce strategy
- Shipping logistics
- Product knowledge
- Sales proficiency
Additional Honors And Achievements
- Asurion - Platinum Sales Member (photo on wall) 2023.
- National Lacrosse Tournament - The 'south beast' tournament - was placed 7th nationally out of 25 ranked teams.
- Lake Nona High School - Lacrosse 4 year varsity letterman, team captain 2 years, won district championship year 2019, named team MVP 2 years in a row.
Certification
- Professional Cybersecurity Certificate (UCF, 2021-22).
Timeline
Digital Shopper
Walmart
12.2024 - 08.2025
Technical Support/Sales
Asurion
07.2023 - 10.2024
Job Coordinator/Project Manager
Janney Roofing
11.2020 - 11.2022
Bachelor of Science - Industrial Engineering
University of Central Florida
Associate of Arts - General Studies
Valencia College
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