Braeden Carnahan
Vancouver
Summary
Detail-oriented office manager excelling in workflow optimization, compliance management, and project planning. Proven ability to streamline operations and manage multiple projects effectively, ensuring timely completion and regulatory adherence.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Office Manager
Blaze Restoration
Vancouver
10.2023 - Current
- Streamlined daily office operations for restoration services company.
- Coordinated schedules for restoration projects and staff assignments to optimize resources.
- Developed office procedures that enhanced workflow efficiency.
- Established compliance policies ensuring regulatory adherence across departments.
- Conducted regular audits identifying and mitigating compliance risks.
- Created templates and guidelines for standard contract formats.
- Facilitated project planning sessions defining scope and deliverables.
- Managed multiple projects with competing deadlines, ensuring timely completion.
- Identified project needs by reviewing project objectives and schedules.
Account Manager
Essential Labs
Vancouver
03.2022 - 08.2023
- Managed client accounts, enhancing satisfaction and retention through proactive engagement.
- Facilitated communication between clients and internal teams, ensuring alignment on project goals and timelines.
- Utilized CRM systems to track interactions and manage sales pipeline effectively.
- Conducted regular follow-ups with clients, addressing concerns and gathering feedback to inform service improvements.
- Provided product knowledge and support to clients during the purchasing process.
- Maintained client accounts and updated CRM system with relevant information.
- Resolved customer disputes or complaints in a timely manner.
- Provided technical support to customers regarding products and services.
- Created reports on sales performance, customer feedback, and market trends.
Education
Some College (No Degree) - Business Administration And Management
Clark College
Vancouver, WASkills
- Office and project management
- Client account management
- Compliance and resource allocation
- Payroll and budgeting
- Workflow optimization
- Problem solving
- Attention to detail
Certification
IICRC Fire & Smoke Restoration Technician
Additional Experience
- Sales Representative | Personal Processors 2022
- Shift Manager | Dutch Bros. 2018-2022
- Sales Associate | Adidas 2021
Timeline
Office Manager
Blaze Restoration
10.2023 - Current
Account Manager
Essential Labs
03.2022 - 08.2023
Some College (No Degree) - Business Administration And Management
Clark College