Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Gomez

Brooklyn,NY

Summary

Results-driven office manager with over 16 years of experience in office operations. Expertise in enhancing workflow efficiency, training employees, and optimizing resource allocation.

Overview

24
24
years of professional experience

Work History

Office Manager

Mayer Malbin
Woodside, NY
08.2009 - Current
  • Coordinated office operations to enhance workflow efficiency and improve communication among staff.
  • Implemented streamlined scheduling processes, reducing appointment conflicts and optimizing resource allocation.
  • Managed vendor relationships, negotiating contracts to secure favorable terms and maintain quality services.
  • Analyzed operational procedures, identifying areas for enhancement and implementing solutions to increase productivity.
  • Developed comprehensive filing systems, improving document retrieval times and enhancing data organization.
  • Trained new employees on office protocols and software tools, fostering a collaborative work environment.

Customer Service Representative

Davis & Warshaw
Maspeth, NY
09.2002 - 10.2008
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely issue resolution.
  • Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
  • Enhanced customer loyalty by providing personalized solutions that addressed individual needs and preferences.
  • Managed customer accounts while maintaining accurate records and updating information to ensure seamless service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to streamline processes, enhancing overall department efficiency.
  • Trained new staff on customer service best practices to foster a culture of excellence and improve team performance.

Education

High School Diploma -

Franklin K Lane High School
Queens, NY
09-1990

Skills

  • Office management
  • Office administration
  • Organizational skills
  • Office project management
  • Document management
  • Data management systems
  • Vendor engagement
  • Customer relations
  • Customer service
  • Administrative support
  • Problem-solving
  • Communication skills
  • Relationship building

Timeline

Office Manager

Mayer Malbin
08.2009 - Current

Customer Service Representative

Davis & Warshaw
09.2002 - 10.2008

High School Diploma -

Franklin K Lane High School