Braedley Mape-brown
Surprise,AZ
Summary
Store Manager with a proven track record, excelling in customer service and innovative merchandising. Creating a warm environment fostering many loyal and appreciative regular customers.
Skilled in training and mentoring staff, fostering leadership development, with a very low turn over rates. Many internal promotions within and to other locations at al previous jobs.
Successfully maximized sales through strategic visual displays, ensuring a clean and organized environment that elevated the shopping experience.
Won multiple company awards for key performance indicators and comp numbers,
Overview
12
12
years of professional experience
Work History
Store Manager
Hot Topic, Arizona Mills
Tempe, AZ
10.2020 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Tillys, Arizona Mills
Tempe, AZ
08.2016 - 10.2020
- Managed daily operations including opening and closing, payroll monitoring, general cleaning
- Trained and promoted staff into higher positions while maintaining a low turnover rates.
- Trained new store and assistant managers for other locations.
- Participated in new store openings and relocations.
Assistant Manager
2nd and Charles
Auburn Hills, MI
09.2013 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Evaluated and assessed unique items such as collectibles, musical instruments, comic books, music, memorabilia for customers to buy/sell/trade.
- Organized activities and events for the community.
Education
Lake Orion High School
Lake Orion, MI2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store merchandising
- Recruitment and hiring
- Leadership development
- Social media
- Basic computer office skills
References
- Lorenzo Martinez
Hot Topic/Box Lunch, District Manager
+1 (209) 818-8897
- Michael Buscher
Tillys, District Manager
1 (480) 259-5426
Timeline
Store Manager
Hot Topic, Arizona Mills
10.2020 - 04.2025
Store Manager
Tillys, Arizona Mills
08.2016 - 10.2020
Assistant Manager
2nd and Charles
09.2013 - 07.2016
Lake Orion High School