BRAELLY WARDELL
Burlington,WY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Salon Cosmetologist
Desert Rose Salon
Powell, WY
02.2025 - Current
- Delivered exceptional hair cutting and styling services to diverse clientele, ensuring satisfaction with each appointment.
- Provided expert consultations on hair color and treatment options, enhancing customer experience and loyalty.
- Implemented sanitation protocols in accordance with health regulations, maintaining a clean and safe environment for clients.
- Assisted in training new staff on salon techniques and customer service best practices, fostering a collaborative team culture.
- Managed appointment scheduling efficiently, optimizing workflow and reducing client wait times in high-demand periods.
Customer Service
Desert Moon and Sunset Boutique
Powell, WY
09.2022 - 12.2025
- Upheld high standards for customer service and led by example.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Resolved customer service issues with timely and professional resolutions.
- Managed cash register operations, ensuring compliance with company policies and cash handling protocols.
- Accomplished multiple tasks within established timeframes.
- Managed 20+ calls daily.
Nanny
Alannah Tillett
Billings, MT
06.2018 - 08.2022
- Supervised daily activities, ensuring safety and well-being of children.
- Developed engaging educational activities tailored to children's interests and developmental stages.
- Managed schedules for school, playdates, and extracurricular activities, promoting time management skills.
- Prepared healthy meals and snacks, accommodating dietary restrictions and preferences.
Education
Certificate - Cosmetology
Paul Mitchell The School
Rexburg11.2024
High School Diploma - undefined
Burlington High School
Burlington, WY05.2022
Skills
- Customer relations
- Call center experience
- Client relations
- Appointment scheduling
- Client consultations
- Team leadership
- Time management
- Cash register operation
- Guest services
- Customer focus
- Computer operations management
Timeline
Salon Cosmetologist
Desert Rose Salon
02.2025 - Current
Customer Service
Desert Moon and Sunset Boutique
09.2022 - 12.2025
Nanny
Alannah Tillett
06.2018 - 08.2022
High School Diploma - undefined
Burlington High School
Certificate - Cosmetology
Paul Mitchell The School