Braelyn Velez
Polo,IL
Summary
Detail-oriented individual with a strong background in customer service and team management. Experienced in improving customer satisfaction and operational efficiency while maintaining a positive work environment. Ready to contribute expertise in time management and effective problem-solving.
Overview
8
8
years of professional experience
Work History
Barista
Atomic Coffee Bar
Davenport, IA
09.2024 - Current
- Prepared high-quality beverages following established recipes and standards.
- Developed positive relationships with regular customers, fostering loyalty and repeat business.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Managed inventory levels, ensuring adequate supply of coffee beans and ingredients.
- Maintained cleanliness and organization of workstations to enhance efficiency during peak hours.
Assistant Manager
Maurices
Sterling, IL
03.2022 - Current
- Assisted in training and mentoring new team members on company policies and procedures.
- Implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lifeguard
Lake Ladonna Family Campgrounds
Oregon, IL
07.2018 - 08.2020
- Monitored lake activities to ensure compliance with safety regulations and guidelines.
- Responded promptly to emergencies, administering first aid and rescue techniques as needed.
- Conducted regular safety inspections of the lake and equipment, identifying maintenance needs.
- Developed engaging activities for campers, promoting water safety awareness and enjoyment.
- Collaborated with camp staff to create a safe and welcoming environment for families and children.
Education
Bachelor of Arts - Forensic Psychology
St. Ambrose University
Davenport, IA05.2027
Associate of Arts -
Sauk Valley Community College
Dixon, IL05.2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Leadership qualities
- Customer service
- Money handling
- Decision-making
- Effective problem-solver
Timeline
Barista
Atomic Coffee Bar
09.2024 - Current
Assistant Manager
Maurices
03.2022 - Current
Lifeguard
Lake Ladonna Family Campgrounds
07.2018 - 08.2020
Bachelor of Arts - Forensic Psychology
St. Ambrose University
Associate of Arts -
Sauk Valley Community College