Braelyn Ysidron
Miami,FL
Summary
Motivated and detail-oriented customer service professional with over six years of experience in retail operations, merchandise management, fulfillment, and front desk. Skilled in communication, problem-solving, and teamwork, with a proven ability to thrive in fast-paced environments.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Front Desk Agent
KW Property Management
Miami, FL
03.2025 - Current
- Greeted and assisted guests with inquiries and check-in processes.
- Managed reservations through the property management system efficiently.
- Collaborated with team members to create and sustain a welcoming front desk environment for all guests.
- Provided excellent customer service while upholding company policies.
Merchandise Support & Fulfillment Associate
Nordstrom Rack
Miami, FL
10.2021 - 02.2025
- Streamlined merchandise processing from truck shipments, ensuring efficiency and accuracy.
- Deliver exceptional customer service by addressing inquiries and resolving concerns promptly.
- Collaborate with team members to implement pricing strategies and markdown initiatives.
- Oversee the accurate locating and shipping of merchandise for online orders, contributing to increased customer satisfaction.
Operations Associate
Kohls
07.2019 - 03.2020
- Supported fulfillment operations, including Amazon returns, ensuring smooth processing and customer satisfaction.
- Located and processed items for online orders with precision and speed.
- Provided customer assistance with product searches, price checks, and issue resolution.
- Trained and mentored new employees, fostering a collaborative and efficient team environment.
Education
Associates Degree - Dietetics
Miami Dade College
Miami, FL 07.2019 - 01.2022
High School Diploma -
Southwest Miami Senior High
Miami, FL 08.2015 - 06.2019
Skills
- Team Collaboration
- Leadership
- Strong Communication
- Interpersonal Skills
- Multitasking
- Customer service
- Time Management
- Attention to Detail
- Organization
- Adaptability
- Problem-Solving
Awards
- Dean's List 2 semesters
- Superintendent's Diploma of Distinction Recipient
Languages
- Dean's List 2 semesters
- Superintendent's Diploma of Distinction Recipient
Timeline
Front Desk Agent
KW Property Management
03.2025 - Current
Merchandise Support & Fulfillment Associate
Nordstrom Rack
10.2021 - 02.2025
Associates Degree - Dietetics
Miami Dade College
07.2019 - 01.2022
Operations Associate
Kohls
07.2019 - 03.2020
High School Diploma -
Southwest Miami Senior High
08.2015 - 06.2019