Bragail Bryant,MBA
Houston,Texas
Summary
Driven by a passion for IT infrastructure and risk management, I've spearheaded transformative projects, enhancing data security and operational efficiency. My expertise in agile project management and disaster recovery, coupled with a knack for fostering collaborative team environments, has consistently delivered above-and-beyond results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Datacenter Enterprise Account Executive
Summus Industries
Houston, TX
02.2021 - 07.2023
- Cultivated strong relationships with key decision-makers, including C-level executives, to identify business opportunities and expand account penetration within Dell's enterprise and end-user offerings.
- Conducted customized presentations showcasing ROI and competitive benefits to enterprise clients.
- Served as liaison between customers and internal teams, relaying essential feedback to product, engineering, support, sales and channel partners.
- Monitored emerging Business, IT Services, and IT Product trends for Dell's enterprise portfolio.
- Enhanced sales processes via NetSuite CRM tool, leading to increased efficiency.
- Effectively handled obstacles to secure successful outcomes for customers.
- Conducted business reviews and addressed customer inquiries.
- Supervised project execution to guarantee accomplishment of timelines and requirements.
IT Infrastructure Project Manager
EMERSON AUTOMATION SOLUTIONS
01.2019 - 01.2020
- Coordinated acquisition and divestment of datacenter equipment and applications across local and global sites using hybrid cloud methods.
- Ensured organizational compliance with Emerson's standards and security protocols. .
- Managed worldwide groups to maintain updated and compliant Windows 2008 server systems.
- Oversaw coordination between in-house teams and external partners via ServiceNow to streamline task delegation and department cost recovery.
- Involved key stakeholders in setting project parameters, guaranteeing feasibility from a technical standpoint.
- Maximized resource distribution and access through the use of ServiceNow.
- Oversaw adjustments to project scope, schedule, and costs using agile meth/
- Facilitated communication with clients and stakeholders.
- Minimized project risks through effective risk management.
IT Infrastructure Project Manager
CITY OF HOUSTON
01.2009 - 01.2018
- Led multiple cross-functional technical teams in strategic planning, budgeting and enterprise platform services.
- Served as the spokesperson for the IT Change Control Committee, representing various data center change requests, tests, and projects.
- Secured executive approval to spearhead various multimillion-dollar infrastructure projects involving network, database, and datacenter upgrades and deployments.
- Led efforts in defining project scope, budgeting, and forecasting.
- Managed the integration of desktops, laptops, printers, and servers into a unified active directory domain.
- Coordinated Microsoft Forefront Identity Manager (FIM) for digital identity management, credentials handling, and access control.
- Boosted user experience through the coordination of dense wireless networks across government facilities.
Senior LAN Specialist
CITY OF HOUSTON
01.2006 - 01.2009
- Directed a team of twenty technical support specialists, ensuring efficient helpdesk, desktop, and server support for a 3,000+ user organization.
- Monitored and performed hardware and software upgrades to network servers, operating systems and applications.
- Monitored performance of service desk staff and provided coaching as needed.
- Examined metrics and prepared IT project progress reports.
- Maintained knowledge base documents about common IT problems and their solutions.
- Created reports on service desk activities for senior management review.
- Implemented ITIL best practices for organization-wide improvements.
- Coordinated the centralization of helpdesk operations, streamlining hardware and software as part of an extensive modernization effort.
- Saved over $1 million by implementing virtual platform solutions including AWS and Hitachi enterprise storage.
- Led network redesign, VoIP infrastructure, and wireless networking to enhance data center performance.
- Monitored employee performance through key metrics analysis.
- Recruited, trained and supervised IT department staff.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Established and enforced best practices for incident resolution, aligning with organizational service level agreements.
Technical Support Supervisor/Senior Technician/Technician
CITY OF HOUSTON
01.2001 - 01.2006
- Led disaster recovery planning and datacenter infrastructure layout, ensuring seamless operations during emergencies.
- Spearheaded equipment vendor sourcing and selection, optimizing cost-efficiency and reliability.
- Directed project implementation and testing, guaranteeing successful deployment and functionality.
Education
MBA - Information Systems
Keller Graduate School of Management
Houston, Texas05-2009
BBA - Management Information Systems
University of Houston
Houston, Texas05-2000
Skills
- Datacenter Migrations
- Endpoint upgrades and migrations
- Cloud Computing: Public and Private
- Azure, AWS, and AWS Workstation
- IT Infrastructure Implementation
- ITIL methodologies: Incident, Service, and Change Management
- Agile and Waterfall Project Management Methodologies
- Consolidated Infrastructure Solutions
- Risk Mitigation Strategies
- IT Risk Management
- Security
- Cybersecurity
- Effective Resource Management
- Contract Management
- Vendor evaluation and selection
- Business continuity
- Disaster Recovery
Certification
- Six Sigma Yellow Belt (CSSYB)
- ITIL Practitioner Certified
- ITIL Foundations Certified
- Management Development Program
- Project Management Boot Camp Program
- Organizational Change Management
- IT Service Management
- Art of Effective Communications
Timeline
Datacenter Enterprise Account Executive
Summus Industries
02.2021 - 07.2023
IT Infrastructure Project Manager
EMERSON AUTOMATION SOLUTIONS
01.2019 - 01.2020
IT Infrastructure Project Manager
CITY OF HOUSTON
01.2009 - 01.2018
Senior LAN Specialist
CITY OF HOUSTON
01.2006 - 01.2009
Technical Support Supervisor/Senior Technician/Technician
CITY OF HOUSTON
01.2001 - 01.2006
MBA - Information Systems
Keller Graduate School of Management
BBA - Management Information Systems
University of Houston
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