Brailey Gann
Lebanon,TN
Summary
Versatile professional with a strong background in customer service and logistics, demonstrated at CTDI - Communications Test Design. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional time management and order picking skills. Proven ability to foster team collaboration and drive significant sales increases, underscoring a robust work ethic and guest engagement prowess.
Overview
6
6
years of professional experience
Work History
Materials Handler
CTDI - Communications Test Design
11.2023 - Current
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Contributed to a positive workplace culture by actively participating in team-building activities and training sessions.
Daycare Teacher
Kids Clubhouse
05.2022 - 10.2023
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Server
Cracker Barrel Restaurant
08.2019 - 10.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Dunkin Donuts & Baskin Robbins
06.2019 - 08.2019
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Business
Cumberland University
Lebanon, TNBusiness
Lebanon High School
Lebanon, TN05.2021
Skills
- Loading and unloading
- Order picking
- Shipping and receiving
- Packaging and labeling
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Time management
- Cleaning and sanitation
- Lesson planning
Timeline
Materials Handler
CTDI - Communications Test Design
11.2023 - Current
Daycare Teacher
Kids Clubhouse
05.2022 - 10.2023
Server
Cracker Barrel Restaurant
08.2019 - 10.2022
Barista
Dunkin Donuts & Baskin Robbins
06.2019 - 08.2019
Business
Cumberland University
Business
Lebanon High School
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