Brailin Ludwick

Chick-fil-A

10.2022 - Current

Lead a team of employees in a fast-paced, high-volume restaurant environment, ensuring smooth operations and exceptional customer service.
Drive improvements in Customer Experience Monitor (CEM) scores, including increasing overall customer satisfaction by 2%, taste by 6%, fast service by 11%, attentive/courteous service by 10%, interior cleanliness by 10%, and order accuracy by 2%.
Train and mentor new team members, fostering a collaborative and supportive work environment.
Manage daily scheduling, staffing, and operations to meet customer demand while maintaining high employee morale and satisfaction.
Ensure the restaurant meets cleanliness and organization standards, following all health and safety regulations.
Conduct regular performance reviews and provide constructive feedback to help team members grow both personally and professionally.
Collaborate with leadership to implement strategic initiatives aimed at boosting restaurant performance and customer loyalty.
Serve as the point of contact for customers, quickly resolving any concerns to maintain a positive dining experience.
Oversee inventory management, including ordering supplies and minimizing waste to ensure cost-efficiency and profit maximization.

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