Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Brailyn Glass

Auburn,AL

Summary

My name is Brailyn D. Glass. 28, I am a dedicated and organized individual that currently works as a phlebotomist and medical assistant. I also have a background in Customer service and Sales. I have good interpersonal skills, am an excellent team worker. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

PHLEBOTOMIST (TRAVELING)

Synergy Laboratories
Auburn, Al
07.2022 - Current
  • Developed and implemented strategies to improve phlebotomy processes
  • Participated in continuing education programs to stay up to date on new technologies and procedures
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs
  • Stocked phlebotomy cart or carrier with appropriate supplies
  • Monitored patients for reactions and verified sample quality
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
  • Organized daily work based on collection priority
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles

MEDICAL ASSISTANT

East Alabama Primary Care
Auburn, Al
07.2022 - Current
  • Helps patients by providing information, services, and assistance
  • Maintains medical supplies inventory and performing preventive maintenance to keep medical equipment operating
  • Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit
  • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary
  • Saves doctors' time by helping with office procedures
  • Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
  • Keeps supplies ready by inventorying stock, placing orders, and verifying receipt
  • Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements

PHLEBOTOMIST (TRAINER)

Grifols Biomat Plasma Center
Opelika, Al
01.2018 - 07.2022
  • Review patient records for accuracy and completeness
  • Assisted in training and onboarding new phlebotomists
  • Track collected specimens by initialing, dating, and noting times of collection
  • Verified proper storage and transportation of specimens to laboratories
  • Perform an accurate Venipuncture stick to get a successful plasma donation

SALES ASSOCIATE

Metro by T-Mobile
Opelika, AL
01.2017 - 07.2018
  • Performs sales tracking and related reporting
  • Responsible for sales and service to new and current customers in our Metro by T-Mobile

Call Center Representative

Afni Inc, Verizon
Opelika, AL
02.2016 - 01.2017
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

STORE ASSOCIATE

Target
Opelika, AL
07.2015 - 01.2016
  • Stockers are responsible for making sure that the store's shelves are always stocked, and moving merchandise throughout the store
  • Communicating effectively, including using positive language and attentive to guests needs
  • Welcoming and helpful attitude toward guests and other team members

Education

High School Diploma -

Booker T. Washington High School
3803 W Martin Luther King hwy, Tuskegee, AL 36083
05.2015

Associate of Science -

Southern Union State Community College
301 Lake Condy Rd, Opelika, AL 36801

Skills

  • Computer
  • Keyboard
  • Communication
  • Compassion
  • Time management
  • Flexibility
  • Call logging
  • Call handling
  • Logging call information
  • Training experience
  • Customer account updates
  • Customer communications

Certification

Phlebotomist, 03/01/19

Accomplishments

  • Started Phlebotomy Classes, Genesis- Allied Phlebotomy Course, 01/01/19, 03/31/19

Timeline

PHLEBOTOMIST (TRAVELING)

Synergy Laboratories
07.2022 - Current

MEDICAL ASSISTANT

East Alabama Primary Care
07.2022 - Current

PHLEBOTOMIST (TRAINER)

Grifols Biomat Plasma Center
01.2018 - 07.2022

SALES ASSOCIATE

Metro by T-Mobile
01.2017 - 07.2018

Call Center Representative

Afni Inc, Verizon
02.2016 - 01.2017

STORE ASSOCIATE

Target
07.2015 - 01.2016

High School Diploma -

Booker T. Washington High School

Associate of Science -

Southern Union State Community College

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Brailyn Glass