Paige Pough
Sherman,TX
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Phlebotomist
Clinical Pathology Laboratory
Dallas, TX
07.2023 - Current
- Providing unparalleled customer service while attending to patients.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Collected specimen samples and transported to laboratory for processing.
- Input medical and insurance information into database for inclusion in patient records.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Prepared and packaged specimens for courier transport.
- Monitored the inventory of supplies and equipment used for phlebotomy services.
- Participated in hiring, onboarding, and evaluating staff performance.
- Developed and implemented team policies and procedures.
- Prepared reports on team performance and efficiency.
- Strong decision making and problem solving abilities.
- Assisted with challenging blood draws or escalated patient cases.
- Assign and schedule work shifts
- Provide guidance, training and mentorship to team members.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Phlebotomist
UHS
Denison, TX
03.2021 - 06.2023
- Maintained a clean, safe, and organized work environment.
- Provided excellent customer service while interacting with patients.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Responded quickly and effectively to emergency situations.
- Worked together with lab staff to address and solve specimen-related problems.
- Contributed to the development of inexperienced phlebotomists by providing training and guidance.
- Identified patients using proper procedures prior to specimen collection.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
Cashier Team Lead
Ups Store
Sherman, TX
01.2019 - 02.2021
- Aided in resolving customer complaints and inquiries for cashiers.
- Successfully organized the scheduling, payroll, and time off requests for team members.
- Developed strong working relationships with team members to foster collaboration.
Shift Manager
Taco Bueno
Sherman, TX
04.2016 - 02.2019
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
High School Diploma -
El Centro College
Dallas, TX08-2025
Skills
- Interpersonal skills
- Specimen handling
- Customer service
- Data Entry
- Leadership
- Values and Ethics
- Active listening
- Computer
- Problem solving
- Time management
- Issue resolution
Accomplishments
- Rotary club president (2016-2018)
- RYLA camp counselor (2019)
Languages
Spanish
Limited
Certification
- NHA (certification # T9Q6W5B3)
Timeline
Lead Phlebotomist
Clinical Pathology Laboratory
07.2023 - Current
Phlebotomist
UHS
03.2021 - 06.2023
Cashier Team Lead
Ups Store
01.2019 - 02.2021
Shift Manager
Taco Bueno
04.2016 - 02.2019
High School Diploma -
El Centro College