Juana Lujan
Quest Diagnostics
Rogers,AR
7
years of professional experience
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Lead Phlebotomist
6 Years 9 Months- Performed venipuncture and capillary collections while maintaining patient comfort and specimen integrity.
- Trained new phlebotomists on collection procedures, safety protocols, and patient interaction standards.
- Verified patient identity, test orders, and specimen labeling to prevent collection errors.
- Processed specimens for transport, accessioning, and timely delivery to laboratory departments.
- Monitored daily workflow, prioritized collection tasks, and supported smooth patient service operations.
- Resolved collection issues by applying phlebotomy techniques for difficult draws and special populations.
- Delivered professional customer service while explaining procedures and addressing patient questions.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Streamlined workflow by implementing innovative processes and procedures.
- Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
- Implemented best practices for specimen handling to minimize contamination risks.
- Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
- Reduced wait times for patients through effective scheduling and resource management.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Developed and implemented strategies to improve phlebotomy processes.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Provided guidance and support to laboratory personnel.
- Led phlebotomy workflows, ensuring patient readiness, specimen integrity, and timely collection throughout busy service periods.
- Trained new phlebotomists on venipuncture techniques, specimen labeling, and laboratory safety procedures.
- Ensured compliance with CLIA, OSHA, and HIPAA requirements during specimen collection and handling.
- Resolved patient concerns professionally, supporting positive service experiences and efficient workflow continuity.
- Improved team efficiency by standardizing collection practices and reinforcing best practices across staff.
- Conducted venipuncture and other CT procedures.
- Facilitated training programs for new hires, improving overall team skillset and knowledge base.
Education
High School Diploma
Certification - Patient Care Phlebotomy
Skills
Workload management
Professionalism
Phlebotomy technician
Analytical thinking
Interpersonal skills
Team leader
Self motivation
Specimen collection
Task prioritization
Phlebotomy technician (PT)
Decision-making
Adaptability and flexibility
Team collaboration
Organizational skills
Excellent communication
Butterfly venipuncture
Multitasking Abilities
Reliability
Multitasking
Problem-solving abilities
Attention to detail
Time management
Problem-solving
Customer service
Teamwork and collaboration
Teamwork
Venipuncture and capillary puncture
On-site testing
Blood collection
Specimen preparation
Paperwork processing
Staff management
Technical troubleshooting
Medical terminology
HIPAA
Data entry
Patient support
Donor screening
Sample labeling
Quality control guidelines
Geriatric phlebotomy
Recording data
Pediatric phlebotomy
Venipuncture expertise
Scheduling appointments
Specimen handling
Patient confidentiality
Specimen labeling procedures
HIPAA compliance
Sample and specimen collection
Patient care
Blood collection techniques
Lab safety protocols
Venipuncture
Workload management
Blood collection techniques
Patient care
Sample and specimen collection
Lab safety protocols
Venipuncture
Specimen labeling procedures
HIPAA compliance
Specimen handling
Patient confidentiality
Infection control
Venipuncture expertise
Pediatric phlebotomy
Recording data
Geriatric phlebotomy
Health education
Adaptable approach
Sample labeling
Donor screening
Patient support
Data entry
HIPAA
Medical terminology
Technical troubleshooting
Specimen preparation
Hemoglobin testing
Medical office administration
Venipuncture and capillary puncture
Specimen collection and storage
Teamwork
Teamwork and collaboration
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Butterfly venipuncture
Excellent communication
Organizational skills
Decision-making
Relationship building
Phlebotomy technician (PT)
Finger stick method
Task prioritization
Specimen collection
Self motivation
Team leader
Phlebotomy technician
Blood culturing
Timeline
Lead Phlebotomist
Quest Diagnostics
01.2020 - CurrentRead More
Anamarc College
Certification from Patient Care Phlebotomy
Read More
Riverside High School
High School Diploma
Read More