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Proven expertise in customer relationship building and performance analysis, demonstrated through impactful delivery roles at HEB and Shipt. Excelled in using digital tools for efficient service, enhancing customer satisfaction. Skilled in marketing and interpersonal communication, consistently achieving goals through collaboration and teamwork.

I’m a newly licensed cosmetologist with training from Aveda Arts & Sciences Institute and a Bellami Pro-Master Certification. I love working with people, continuing my education, and growing behind the chair. I value feedback as an important part of learning and improving my skills, and I bring strong work habits, real-life experience, and attention to detail to every appointment. My focus is always on creating a comfortable, welcoming experience where clients feel genuinely cared for.

Rajat Rao (Raj) is an experienced IT professional with 20 years of experience in IT service management, service delivery, banking sales, customer services, field sales, IBM hardware and software technology, and international business. In the last 10 years, his focus has been on providing leadership across server environments, Windows/VMware, database, Netcool, Unix, storage, network & telecom, IBM MSS security firewalls, SQL, cluster, Unix/Linux, middleware, backup and recovery, and storage solutions.

Rajat has expertise in account management, distributed management, patching as a service, Ansible automation, IT service management, journey to cloud, ITIL, customer services, client relationship, sales, and advising on IBM Power Systems. He is skilled in analyzing microcode for Power Systems, coaching techniques in learning environment, customer satisfaction skills, HMC, microcode updates for Power Systems, problem-solving techniques, system fixes, change leadership capability development, developing relationships with client IT, developing solutions for technical problems, leading individuals and teams, maintaining IBM System p HMC & LPAR, managing client engagement, managing problem resolution escalation process, managing project change, performing problem management, performing project tracking/reporting/delivery process, performing remote technical support role, performing technical team leader role, performing technical team leader-problem management, plan physical installation, plan projects, support HMC, support HMC AIX, support IBM Power Systems Clustering System p, support IBM Power Systems communications, support IBM Power Systems internal disk, support IBM Power Systems internal tape, support LPAR/HMC/VIOS on OS/400.

Rajat completed over 1000 courses in IBM and is a Kyndryl Way champion gold learner. He is certified in ITIL, Agile, cloud, automation, and AIX versus Linux commands for pSeries ITS service and support (SEPLX000), Best Practice and Bid Closure (ML-233717), Bid Management for STS (00870039), Bid Manager Development, and Six Sigma Yellow Belt.

Currently, Rajat works as a Delivery Partner Executive in the financial/banking sector for Kyndryl in India. He manages client needs, leads the entire account delivery as per contracts and SLAs, manages cost and GP, manages the compliance posture and MSAC, quality of services, and SLA. He also focuses on driving adoption of Agile and automation to improve quality of services and productivity.

I show up to work, to work.
Hardworking and passionate with strong organizational skills eager to secure a long term position with opportunities to grow within the company.
Ready to help any team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

I am a forward-thinking professional who has been in the workforce since the age of sixteen, I am no stranger to hard work, proficiency, and competency. Over the last decade I have had the opportunity to gain experience and thrive within the transportation and logistic sector of the workforce by utilizing the knowledge and skillset I have acquired to effectively and efficiently meet produce results. No matter the duty, assignment, or responsibility I have a track record of showing up as a team player, putting my best foot forward, and committing to completion. I excel at multi-tasking and task management, even when completing tasks or projects. I pride myself on being able to establish and nurture relationships and partnerships, network diversely, and extract ideas and lessons from the people I encounter day to day. Ultimately, I am actively working on become the best version of myself.

Braisi Guevara

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