Brandace Mallory
Houston,TX
Summary
Reliable and detail-oriented Clerk with experience supporting daily office operations through accurate record keeping, data entry, scheduling, and customer service. Skilled at managing multiple tasks in fast paced environments while maintaining confidentiality and professionalism. Known for strong communication, problem-solving, and organizational abilities that help streamline workflow and support team efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Attendance Clerk
Alvin ISD | Shadow Creek High School
Houston, TX
03.2026 - Current
- To adhere to the Student Attendance Accounting guideline. Maintain attendance records and keep student permanent folders up to date. Maintain campus state mandated reports.
- Communicates with parents or guardians regarding absences, and ensures compliance with state attendance accounting guidelines.
- Managing and processing doctor notes, managing check-in/out logs, running audit sheets and assisting with attendance committee.
Central Intake Clerk/Specialist
Harris County Children's Assessment Center
Houston, Texas
03.2024 - 03.2026
- Maintains records & support of CAC staff and partner law enforcement agencies like (HPD, HCSO, Deer Park PD, FBSCO, Webster PD, Friendswood PD). Verifies documents and maintains personal & confidential information related to clients served by CAC. Also work collaboratively with staff and the multidisciplinary team to ensure client information is complete & accurate, enters information into the agency's system database, collect completed paperwork from clients and verify demographic information. Assist with scheduling of services for CPS & Law Enforcement.
Es Clerk II
Texas Health & Human Services
Houston, Texas
10.2021 - 03.2024
- Works a predictable work schedule, prepares & proofreads correspondence, forms & other documents, communicates on a basic level with others (internally or externally) to provide, exchange , or verify information.
- Answer inquiries, address issues, resolve, report problems or complaints.
- Maintains records, files or logs ( for example , administrative, personnel , contract, correspondence, forms documents, purchasing, case files, tracking logs , files/documents on a diskette) including filing, retrieving, or purging.
- Can work in a highly stressed & fast-paced environment.
Administrative Assistant
Sutherland Global Services
Houston, TX
01.2019 - 09.2021
- General office tasks & administrative duties such as help assist company workers with variety global services paperwork & administrative duties assigned,copies, client/customer signature sheets, & correspondence, internally & externally mail for certain deadline dates.
- Assist also with company meetings, prepares for organization meeting & processing key notes.
- Organizing schedules & events, entering data, book-keeping, maintaining office equipment & supplies.
Criminal Intake Clerk
Fort Bend District Clerk's Office
Richmond, TX
10.2015 - 12.2018
- Responsible for receiving and processing documents from the Harris County District Attorney's Office, receiving and docketing felony complaints, felony indictments information and misdemeanor information
- Municipal appeals & data entry of information related to charged filed, also issue & file search warrants from sheriffs department & District Attorney's office.
- Performs criminal information searches & handling, transporting documents & maintaining files.
- Provide bonding information to bondsmen, also pick up documents from Grand Jury room.
Dental Office Assistant
Brighter Smiles Dentistry
Houston, TX
02.2013 - 10.2015
- Responsible for processing new patient information , scheduling appointments , following up with patients to confirm their appointment , insurance verification & rescheduling appointments.
- Making sure the correct information is collected for billing purposes , accuracy & provide help to dental patients as needed.
Customer Service Representative
Comcast, Xfinity
Houston, TX
06.2012 - 01.2013
- A customer service representative for Comcast formerly now called ( Xfinity ) which I worked in a call center to help customers with techinical support of their cable box troubleshooting issues, problems with Internet or landline troubleshooting.
- Also questions or concerns about a error on their billing statements or set up appointments for a cable technician to come out their residence for technical support.
Education
High School Diploma -
Academic Heights Christian Academy
Houston,Texas05-2012
Skills
- Database Entry
- Administrative Support
- Correspondence Writing
- Administrative Tasks
- Database Management
- Verbal and Writing Communication
- Customer Satisfaction
- Scanning and Copying
- Records management
- Data entry
- Document verification
- Administrative support
- Time management
- Attention to detail
- Multi-tasking
Certification
Paraprofessional Assessment Of Competencies.
Timeline
Attendance Clerk
Alvin ISD | Shadow Creek High School
03.2026 - Current
Central Intake Clerk/Specialist
Harris County Children's Assessment Center
03.2024 - 03.2026
Es Clerk II
Texas Health & Human Services
10.2021 - 03.2024
Administrative Assistant
Sutherland Global Services
01.2019 - 09.2021
Criminal Intake Clerk
Fort Bend District Clerk's Office
10.2015 - 12.2018
Dental Office Assistant
Brighter Smiles Dentistry
02.2013 - 10.2015
Customer Service Representative
Comcast, Xfinity
06.2012 - 01.2013
High School Diploma -
Academic Heights Christian Academy