Brandalyn Rouse
Customer Service
Hephzibah,Georgia
Summary
Dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Lab Technician
LabCorp
Augusta, GA
11.2017 - Current
- Perform data entry of patient information.
- Collect specimens for drug screens, paternity tests, and alcohol tests.
- Prepare all collected specimens for testing and analysis.
- Process and ship specimens.
- Maintained safe, sanitized, stocked and organized laboratory environment for accurate test results.
- Troubleshot and resolved equipment and process issues.
Medical Assistant
Augusta Urology Associates
Augusta , GA
01.2015 - 10.2017
- Collected and documented patient personal medical information.
- Verified patient insurance coverage and collected required co-payments.
- Administer injections, catheter changes; educate patients on self-catheterization procedures, and all the in-office procedures: prostate and bladder biopsy, vasectomy, circumcisions, and cystoscopies.
- Maintained sanitation replenish supplies and maintenance of the work stations.
- Instruct patients regarding medications, procedures, and care plan instructions.
Phlebotomist
Shepeard Community Blood Center
Augusta, GA
01.2009 - 12.2014
- Utilized standard operation procedure for the maintenance of positive donor identification, administer vital signs, personal and medical history.
- Performed routine venipuncture techniques using standard equipment while following company protocol.
- Processed the samples and prepared them for shipping
- Centrifuged samples and processed other components.
Education
Insurance Property And Casualty License
Americas Professor
Missoula, MT05.2023
GED -
Augusta Technical College
Augusta, GA06.2005
Skills
- Detailed oriented
- Microsoft Software Proficient
- Customer Relations
- Multitasking Abilities
- Flexible and Adaptable
- Excellent Communication
- Organization and Time Management
- Documentation and reporting
- Medical laboratory procedures
- Insurance coverage verification
Timeline
Lab Technician
LabCorp
11.2017 - Current
Medical Assistant
Augusta Urology Associates
01.2015 - 10.2017
Phlebotomist
Shepeard Community Blood Center
01.2009 - 12.2014
Insurance Property And Casualty License
Americas Professor
GED -
Augusta Technical College
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