
Customer-focused educator and former mobile device administrator with extensive experience training users, implementing digital platforms, and troubleshooting technology. Proven ability to translate complex software into clear guidance for non‑technical users including students, families, and colleagues. Experienced in virtual environments, stakeholder communication, and technology adoption.
• Deliver standards‑aligned instruction for 25+ students while integrating digital learning platforms to enhance engagement and learning outcomes.
• Train students and families on how to access and effectively use online learning tools including Canvas, Google Classroom, and Pear Deck.
• Provide ongoing technical support and troubleshooting for families navigating remote and hybrid learning systems.
• Conduct virtual conferences and meetings to communicate progress and ensure successful platform adoption.
• Analyze assessment data and adjust strategies to improve learning outcomes and engagement.
• Collaborate with colleagues and administrators to support district technology initiatives and digital learning adoption.
• Design and lead an after‑school STEM program introducing robotics, engineering challenges, and problem‑solving activities.
• Guide students through hands‑on technology projects that build foundational engineering and computational thinking skills.
• Manage program logistics, curriculum development, and student engagement across multiple sessions.
Customer Success
Client Onboarding
Software Implementation
User Training
Stakeholder Communication
Technical Troubleshooting
Account Support
Product Adoption
Education Technology Platforms
Learning Management Systems (LMS)
Documentation & SOP Development
Remote Collaboration
Cross‑Functional Communication