BRANDEE BASS
Pensacola,FL
Summary
Dynamic professional with a strong background in sales and customer service. Proven success in managing client relationships and integrating technology solutions to enhance customer satisfaction. Recognized for effective communication and organizational skills, contributing to long-term client engagements.
Overview
21
21
years of professional experience
Work History
Representative
Primerica Life Insurance Company
Remote
04.2022 - Current
- Guided clients through the enrollment process to ensure they understood their options.
- Manage and maintain long-term relationships with clients
- Facilitated Zoom meetings with families to identify benefit plans that meet their goals
- Recruited new team members by delivering structured presentations on company values.
System Integration Specialist
RJ Young Company
Pensacola, FL
01.2018 - Current
- Installed print drivers and configured email servers, ensuring smooth technology integration.
- Managed networks and resolved connectivity issues to maintain uninterrupted service.
- Scheduled delivery and installation from two warehouses with meticulous attention to detail.
- Coordinated with delivery drivers and technicians across three states for efficient operations.
- Collaborated on software implementation to enhance user experience and system functionality.
- Worked with sales representatives to integrate technology solutions, including copiers and security cameras.
- Set realistic customer expectations to align needs with technology capabilities.
- Delivered training to end users for nine different manufacturers, enhancing product knowledge.
Director of Marketing
Whitetails Unlimited
Mississippi
01.2012 - 12.2022
- Coordinated and promoted statewide banquets to enhance event visibility and engagement
- Sourced and recruited women for ticket sales to diversify sales team and increase outreach
- Engaged with attendees to provide event details and enhance attendee experience
- Present and sell a variety of ticket packages
- Present merchandise being sold in a live auction
- Counted cash collected at the event's conclusion
Retail Associate
TJ Maxx Company
Pensacola, FL
04.2021 - 04.2022
- Assisted customers with purchases, returns, and exchanges to ensure satisfaction and loyalty
- Addressed customer inquiries and concerns to improve overall shopping experience
- Promoted credit card loyalty program during customer interactions to enhance customer engagement
- Process and prepare merchandise for the sales floor
Sales Account Representative
RJ Young Company
Jackson, Mississippi
03.2016 - 12.2017
- Built and maintained relationships with current and new customers to drive account growth
- Conducted cold and warm calls to local businesses, successfully developing new accounts
- Designed proposals that effectively showcased our product features and benefits
- Enter sales orders and schedule deliveries
Customer Service
Bass Pro Shop
Pearl, Mississippi
11.2005 - 12.2017
- Assisted customers with purchases, returns, and exchanges to ensure satisfaction and loyalty
- Resolved customer problems and complaints to enhance service quality and customer experience
- Answer phones, take messages, set up appointments
- Processed special merchandise orders to meet customer needs promptly
- Balance cash drawers at closing
Office Manager / Bookkeeper
Great Scott, Ltd
Jackson, Mississippi
01.2012 - 03.2016
- Processed accounts payable invoices, calculated discounts, and ensured timely bill payments
- Entering all customer payments and deposits
- Reconciling bank statements
- Prepared and filed monthly sales tax returns to maintain compliance and accuracy
- Preparing and mailing monthly account statements for in-house charge customers
- Tracked and recorded customer payments through third-party funding sources to streamline cash flow
- Tagged and priced merchandise for inventory management
- Assisted customers on sales floor by providing product information
- Managing company website and social media
Administrative Assistant
Ms. Municipal Service Company
Jackson, Mississippi
07.2010 - 12.2011
- Coordinated scheduling of appointments for clients and staff to ensure efficient use of time.
- Prepared documents using Microsoft Word, Excel, and PowerPoint to support various administrative functions
- Answered incoming calls and transferred to appropriate personnel to ensure effective communication
- Assisted claims representatives with paperwork to streamline processing
- Use Outlook, Access and Riskmaster software for various tasks
Education
Hinds Community College - Medical Terminology I and II, Legal Terminology I
Hinds Community College
Raymond, MS05-2008
High School -
Florence High School
Florence, MSSkills
- Customer Engagement
- Lead Generation
- Sales Reporting
- Relationship management
- Tech integration
- Excel
- Access
- Data Entry
- Microsoft Word
- PowerPoint
- Outlook
- Time management
- Effective communication
References
- Larry Hunt, 9421 Ponderosa Dr S., Semmes, AL, 36575, 850-495-4102
- Corey Adams, 1204 Foxhill Dr, Clinton, MS, 39056, 601-260-2326
- Brian Kitrell, MS-12, Sturgis, MS, 39769, 601-613-6829
Timeline
Representative
Primerica Life Insurance Company
04.2022 - Current
Retail Associate
TJ Maxx Company
04.2021 - 04.2022
System Integration Specialist
RJ Young Company
01.2018 - Current
Sales Account Representative
RJ Young Company
03.2016 - 12.2017
Director of Marketing
Whitetails Unlimited
01.2012 - 12.2022
Office Manager / Bookkeeper
Great Scott, Ltd
01.2012 - 03.2016
Administrative Assistant
Ms. Municipal Service Company
07.2010 - 12.2011
Customer Service
Bass Pro Shop
11.2005 - 12.2017
Hinds Community College - Medical Terminology I and II, Legal Terminology I
Hinds Community College
High School -
Florence High School