Robert Huitrado
Whittier,CA
Summary
Dedicated Customer Service Representative with strong experience in building client relationships and enhancing customer satisfaction. Skilled in fostering partnerships and contributing to revenue growth through effective communication and teamwork. Committed to delivering exceptional service and supporting overall company success.
Overview
12
12
years of post-secondary education
7
7
years of professional experience
Work History
Representative
FedEx Office
Cypress, California
07.2021 - Current
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Fielded phone calls to provide information and direct customers to appropriate personnel. and directed them to appropriate personnel.
- Identified opportunities for cross-selling additional products or services.
- Collaborated with team members to enhance customer service experiences.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Provided training and support to new team members on operational processes.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Managed inventory levels and organized supplies for efficient workflow.
- Operated various printing and finishing equipment to produce quality materials.
- Developed proposals and quotes for clients based on their specific requirements.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Representative
Big 5 Sporting Goods
Yorba Linda, California
09.2019 - 02.2021
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened customer retention by offering discount options.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Monitored inventory levels and placed supply orders.
- Trained new representatives on product knowledge, sales strategies, and company policies.
Education
Master of Arts - History
California State University Fullerton
Fullerton, California 08.2015 - 05.2018
Bachelor of Arts - History, minor in Anthropology
California State University Fullerton
Fullerton, California 08.2012 - 05.2015
Associate of Arts - Anthropology
Cerritos Community College
Norwalk, California 01.2009 - 05.2013
Associate of Arts - History
Cerritos Community College
Norwalk, California 01.2009 - 05.2011
Skills
- Product Knowledge
- Sales Techniques
- Customer Engagement
- Customer support
- Problem solving
- Critical Thinking
- Organizational management
- Teamwork
- Adaptability
- Conflict Resolution
- Communication
- Inventory management
- Order processing
- Training and mentoring
- Detail orientation
- Goal-oriented mindset
Timeline
Representative
FedEx Office
07.2021 - Current
Representative
Big 5 Sporting Goods
09.2019 - 02.2021
Master of Arts - History
California State University Fullerton
08.2015 - 05.2018
Bachelor of Arts - History, minor in Anthropology
California State University Fullerton
08.2012 - 05.2015
Associate of Arts - Anthropology
Cerritos Community College
01.2009 - 05.2013
Associate of Arts - History
Cerritos Community College
01.2009 - 05.2011