Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeannette Shamsundar

Queens,USA

Summary

Over 10 years of experience in Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Skilled in working under pressure and adapting to new skills to accomplish goals. Devoted on giving every customer a positive and memorable experience. Seeking level opportunities to expand company growth .

Overview

11
11
years of professional experience

Work History

Representative

Best Buy Inc
02.2023 - Current
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person
  • Established relationships with existing customers to promote new product or service opportunities
  • Utilized broad knowledge to recommend solutions to potential customers
  • Answered questions and resolved concerns for customer support

Customer Service Remote Seasonal

Amazon
06.2020 - 09.2020
  • Remote seasonal position for customer service
  • Answered calls and chats for Amazon Customers
  • Trained remotely
  • Helped resolve any questions or concerns the customer called for

Call Center Representative

Allen Health Care
Queens, NY
01.2017 - 01.2018
  • Processed 80+ timesheets on a weekly basis
  • Documented all call information according to standard operating procedures
  • Managed 90+ large amounts of inbound and outbound calls in a timely manner
  • Identified Home Health Aide and Patient needs, clarified information, researched client issues, and provided solutions

Lead Customer Service Agent

Nexxlinx
Newburgh, NY
04.2014 - 11.2016
  • Supervised and coordinated all trainings for all new staff
  • Directed and trained the daily performance of customer service representatives
  • Assisted and developed payment plans and extensions for customers with delinquent accounts
  • Answered inbound calls and emails to bring down Call level
  • Made sure every call and or email was resolved with satisfactory

Education

High School Diploma -

Minisink Valley High School
New York
06.2010

Skills

  • Customer Service
  • Customer Support
  • Knowledge in Microsoft Word/Excel
  • Data entry
  • Billing
  • Exceptional organizational and analytical skills
  • Bay maintenance
  • Parts ordering and replacement
  • Installations and repairs
  • Appointment Scheduling
  • Data Collection
  • Product Knowledge

Timeline

Representative

Best Buy Inc
02.2023 - Current

Customer Service Remote Seasonal

Amazon
06.2020 - 09.2020

Call Center Representative

Allen Health Care
01.2017 - 01.2018

Lead Customer Service Agent

Nexxlinx
04.2014 - 11.2016

High School Diploma -

Minisink Valley High School
Jeannette Shamsundar