Micah Derrow
Ocean Springs,MS
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
14
14
years of professional experience
Work History
Representative
BDC, Astro Ford
D'Iberville, MS
08.2022 - Current
- My current employment tasks are answering phone calls from clients, making cold calls and also scheduling
- I provide customers with information on vehicles and they're service options for the dealership
- I work administrative assistance as well, filing customer information, keeping records and also ordering vehicles for approved and assisting management with anything needed to ensure customer satisfaction.
Technician Dispatcher
TCC Claims Service Inc
Ocean Springs, MS
05.2022 - Current
- During my time at TCC I've gained experience in technician dispatcher, communicating through Microsoft
- Teams
- My daily responsibilities were submitting multiple emails notifying technicians and local crews for dispatch, notating all technician information and inputting information into several systems
- Also navigating through several systems and detailing multiple dispatch site information along with sending reviews through Microsoft Teams.
Customer Service Representative
ResultsCX
Paris, TX
08.2020 - Current
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Performed data entry for customer information
- Managed customer accounts
Customer Service Representative
Jackson Hewitt
D'Iberville, MS
07.2021 - 10.2021
- My daily duties at Jackson Hewitt were cold calling customers for information on auctions, handling tax information for local patrons and also maintaining office cleanliness.
Customer Service Representative/Call Center
Alorica Calling Center
, AL
09.2020 - 03.2021
- Working as a customer service agent at Alorica means I have been trained in in protecting sensitive information and advising customers financial disputes along with banking knowledge
- I have been trained and work prominently at navigating through multiple online tabs and sites at once while advising cardholders on their accounts and personal info
- Providing customer care and de-escalating cardholders
- I have advanced skills in typing and online site knowledge
- I'm also quick at problem solving , and assessing customer needs while meeting all expectations of policies and private knowledge handling.
Designated Hitter/Receptionist
Walgreen's Pharmacy
Pascagoula, MS
03.2019 - 07.2020
- To have the title as a Designated Hitter at Walgreens it means that you are multipurpose
- Through
- Walgreens I have gained state certification for Pharmacy Technicians and gained more customer service skills along with problem solving
- This job requires experience of data entry, collecting current patient information such as medical information and legal documentation, computer system knowledge, receptionist work, scheduling, phone management and cash handling
- Along with working in the pharmacy I was a part of a floor sales team that maintained store merchandise, keeping all registers and photo areas clean and hygienic and also helping with all customer needs from directing patients or customers to desired products to ordering online merchandise
- Another skill I have mastered with my time at Walgreens is training new employees on company policies and overall store and pharmacy etiquette
Cashier/Customer Service
Dollar General
Moss Point, MS
02.2016 - 09.2017
- Along with running front register, providing customer care and services such as helping customers find merchandise to checking out multiple customers at once, I acquired skills of cash handling, management training, company system knowledge
- The hours I worked at this establishment varied from 6 hours to 10 hours daily.
Cashier/Customer Service
Makin Me Tan
Pascagoula, MS
04.2012 - 10.2013
- Providing customers with negotiable tanning plans along with running front register
- Cleaning tanning bed, stations, back salon and front waiting area.
Education
High school diploma or GED -
Denbigh Learning Center
01.2019
Some College (No Degree) - Business Administration
Mississippi Gulf Coast Community College
Gautier, MSSkills
- Customer Service
- Receptionist
- Billing
- Scheduling
- Filing
- Data Entry
- Cashiering
- Typing
- Cash Handling
- Phone Etiquette
- Front Desk
- Communications
- Writing Skills
- Computer Skills
- Office Experience
- Microsoft Word
- Human Resources
- Sales Experience
- Microsoft Office (1 year)
- 10 Key Calculator (2 years)
- Driving Experience (7 years)
- Medical terminology
- Pharmacy Technician Experience
- Insurance Verification
- Medical Records
- Pricing
- Medical Office Experience
- Medical Receptionist
- Picking and packing
- Leadership
- HIPAA
- Medicare
- Analysis skills
- Order fulfillment
- Customer support (8 years)
- CRM software
- Software troubleshooting
- E-commerce
- Google Docs
- Windows
- Zendesk
- Conflict management
- Accounts receivable
- Clerical experience
- Debits & credits
- Accounting
- SharePoint
- Research
- Construction
- Bookkeeping
- Accounts payable
- Utilization management
- Phone triage
- Salesforce
- Program management
- Search engines
- Payroll
- Merchandising
- Administrative and businesses operations (4 years)
- Front Office
- Reception
- Certifications and Licenses
- Pharmacy Technician
- August 2019 to July 2020
- Preparation of medications for patients
- Receiving and verifying the prescriptions
- Pricing and filling of prescriptions
- Obtaining pharmacist’s approval
- Completing patient paperwork related to the filling of prescription
- Assisting with insurance claims processing (usually a pharmacist will handle this, but assistant’s help
- Will be needed – the entire process is done online)
- Stocking and pricing of medications in inventory
- Ensuring availability of drugs by delivering them to patients or facilities
- Maintaining pharmacy’s (and its patients’ employees’) safety by adhering to infection-control
- Procedures, policies and regulations
- Driver's License
- Pharmacy Technician License
- Assessments
- Receptionist — Proficient
- July 2020
- Using basic scheduling, attention to detail, and organizational skills in an office setting
- Full results: Proficient
- Call Center Customer Service — Proficient
- Applying customer service skills in a call center setting
- Customer Focus & Orientation — Highly Proficient
- June 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Veterinary Receptionist Skills — Proficient
- Managing practitioner schedules and maintaining accurate patient records
- Medical Receptionist Skills — Highly Proficient
- August 2020
- Managing physician schedules and maintaining accurate patient records
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Additional Information
- Authorized to work in the US for any employer Authorized to work in the US for any employer
Timeline
Representative
BDC, Astro Ford
08.2022 - Current
Technician Dispatcher
TCC Claims Service Inc
05.2022 - Current
Customer Service Representative
Jackson Hewitt
07.2021 - 10.2021
Customer Service Representative/Call Center
Alorica Calling Center
09.2020 - 03.2021
Customer Service Representative
ResultsCX
08.2020 - Current
Designated Hitter/Receptionist
Walgreen's Pharmacy
03.2019 - 07.2020
Cashier/Customer Service
Dollar General
02.2016 - 09.2017
Cashier/Customer Service
Makin Me Tan
04.2012 - 10.2013
High school diploma or GED -
Denbigh Learning Center
Some College (No Degree) - Business Administration
Mississippi Gulf Coast Community College