Mina Ahkim
Summary
With a degree in Computer Networks, I began my career in call centers before advancing to trainer and management roles, successfully supervising customer service teams. Combining IT and management expertise with experience in full remote work, I excel at autonomous and efficient coordination. I am ready to tackle challenges in demanding professional environments.
Overview
10
10
years of professional experience
Work History
Representative
Rhubique
02.2024 - Current
- Client Relationship Management: Maintain trusted relationships with clients to ensure ongoing satisfaction
- Appointment Planning and Coordination: Schedule meetings based on priorities and availability
- Personalized Client Support: Provide tailored advice based on specific client needs
- Communication and Reporting: Create detailed reports for client tracking and performance analysis
- Portfolio and CRM Management: Track and manage client portfolio through CRM to optimize relationships
Manager
Autoreduc
08.2023 - 01.2024
- Team Management: Supervise a team of 10 call center agents and coordinate tasks to ensure productivity
- Customer Satisfaction: Maintain regular client contact to ensure satisfaction
- Operations Management: Ensure timely delivery and quality of deliverables
- Conflict Resolution: Identify and resolve team misunderstandings
Outbound Call Center Agent
Autoreduc
03.2015 - 01.2024
- Appointment Management: Scheduling, post-meeting follow-up, and customer satisfaction monitoring
- Sales Support: Promoting offers and coordinating sales activities
- CRM: Database management and customer interaction optimization
Education
Computer Networking
OFPPT Specialized Institute of Technology (ISTA)
Nador07-2012
Skills
- Customer Relations
- Customer Service
- Active listening and listening techniques
- Effective communication
- Patience and service-oriented mindset
- Multitasking skills
- Customer relationship management (CRM)
- Proficiency in office tools (Word, Excel, etc)
- Database management
- Analysis and resolution of technical problems
- Autonomy in remote work
Timeline
Representative
Rhubique
02.2024 - Current
Manager
Autoreduc
08.2023 - 01.2024
Outbound Call Center Agent
Autoreduc
03.2015 - 01.2024
Computer Networking
OFPPT Specialized Institute of Technology (ISTA)
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