Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaleecia Kendrick

Atlanta,GA

Summary

My name is Kaleecia Kendrick, a representative known for productivity and efficiently completing tasks. Im skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals. Im very dependable at my profession very loyal and hardworking and excels at multitasking in fast-paced environments. I am also a customer support specialist with documented history of exceeding customer expectations. Im calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Overall i am an achiever and would love the opportunity and experience.

Overview

4
4
years of professional experience

Work History

Representative

Afni Inc, Verizon
Atlanta, GA
04.2024 - Current
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Provided customer service by answering product and service related questions.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Customer Account Associate

VXI Global Solutions LLC
Morrow, GA
07.2023 - 05.2024
  • Maintained accurate records of financial transactions.
  • Completed reconciliations of various accounts including petty cash, credit cards and bank accounts.
  • Generated monthly financial reports for management review.
  • Researched, analyzed and resolved billing issues with customers or vendors promptly.

Senior Advisor

Concentrix
Cupertino, CA
02.2021 - 03.2023
  • Maintained customer records in company database.
  • Provided product and service information to customers.
  • Demonstrated strong problem solving skills in addressing customer issues.
  • Handled difficult or emotional customer situations with empathy and professionalism.
  • Managed large amounts of incoming calls, emails and chats simultaneously.

Education

High School Diploma -

Coretta Scott King
Atlanta, GA
05-2014

Skills

  • Technical Troubleshooting
  • Customer Support
  • Records Management
  • Appointment Scheduling
  • Data Collection
  • Information Security
  • Call Management
  • Product Knowledge
  • Follow-up skills
  • Problem-solving abilities
  • Bank Reconciliation
  • Report Preparation
  • Customer Service
  • Account updating
  • Payment Processing
  • Call Center Operations
  • Documentation And Reporting
  • Training experience
  • Database Research
  • [Software] CRM system expert
  • Inbound Phone Call Management
  • Verbal and written communication

Timeline

Representative

Afni Inc, Verizon
04.2024 - Current

Customer Account Associate

VXI Global Solutions LLC
07.2023 - 05.2024

Senior Advisor

Concentrix
02.2021 - 03.2023

High School Diploma -

Coretta Scott King
Kaleecia Kendrick