Brandee Hamblin
West Haven,UT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Customer Service Team Lead
Norco Inc
Ogden, UT
02.2020 - Current
- Led customer service team to enhance client satisfaction and support efficiency.
- Managed daily operations to ensure timely resolution of customer inquiries.
- Collaborated with other departments to improve service delivery processes and communication.
- Facilitated regular team meetings to discuss challenges and share best practices for success.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Vast welding machinery and resources understanding
- In-depth knowledge of welding and medical gases.
Office Manager
Hamblin Welding & Custom Fabrication LLC
West Haven, UT
05.2019 - Current
- Managed daily office operations for a custom fabrication and welding company.
- Maintained accurate records of employee attendance and payroll data.
- Implemented efficient filing systems to improve document retrieval processes.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Bartender
Bout Time Pub and Grub
Ogden, UT
01.2015 - 02.2021
- Mixed cocktails according to established recipes and customer preferences.
- Managed bar inventory to meet daily supply demands.
- Provided exceptional customer service while fostering a friendly atmosphere.
- Trained new staff on bar procedures and drink preparation techniques.
- Maintained cleanliness and organization of bar area throughout shifts.
- Collaborated with kitchen staff to coordinate efficient food and drink orders.
- Monitored alcohol consumption to ensure compliance with responsible service regulations.
- Performed opening and closing duties, including restocking supplies.
Education
High School Diploma -
Two Rivers High School
Ogden, UT05-2005
Skills
- Stress management skills
- Optimistic outlook
- Effective time management
- Dispute resolution techniques
- Team leadership and supervision
- Machinery operation expertise
- Proficiency in Microsoft Office Suite
- Data organization and management
- Professional telephone etiquette
- Client relationship building
- Transaction processing expertise
- Quality control measures
- Business communication skills
- Cash handling proficiency
- Sales techniques and strategies
- Inventory oversight and control
- Exceptional customer service standards
- Refund processing expertise
- Ten-key data entry proficiency
- Active listening abilities
- Accounting and bookkeeping skills
- Payroll management expertise
- Welding technology knowledge
Timeline
Customer Service Team Lead
Norco Inc
02.2020 - Current
Office Manager
Hamblin Welding & Custom Fabrication LLC
05.2019 - Current
Bartender
Bout Time Pub and Grub
01.2015 - 02.2021
High School Diploma -
Two Rivers High School