Fiorella Alarcon
Inwood,WV
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
4
4
years of professional experience
Work History
Customer Service Team Lead
Food Lion
Inwood, WV
11.2022 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
Server Assistant
Outback Steakhouse
Morgantown, WV
08.2024 - 03.2025
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Delivered exceptional customer service through friendly interactions with guests.
- Assisted in training new server assistants on job responsibilities and procedures.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
Warehouse Associate
Amazon
Hagerstown, MD
02.2024 - 07.2024
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Maintained accurate records of all incoming and outgoing shipments.
- Assisted in loading finished goods onto delivery vehicles as required.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Used pallet jacks to move items to and from warehouse locations.
- Operated forklifts to fill or empty overhead spaces.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Lead Lifeguard
Jaydees Family Fun Center
Inwood, WV
05.2021 - 08.2022
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Recognized swimmers in need of assistance and acted quickly.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Provided waivers and other safety documents for patrons to sign for legal guidelines.
Education
BBA - Human Resource Management
West Virginia University
Morgantown, WV05-2027
Bachelor of Science - Computer And Information Sciences
Shepherd University
WV12-2024
High School Diploma -
Musselman High
Inwood, WV05.2023
Skills
- Written and Verbal Communication
- Bilingual in English and Spanish
- Money Handling
- Customer Service Excellence
- POS Systems
- Regulatory Compliance
- Physical Strength and Stamina
- Stress Tolerance
- Multitasking and Prioritization
- Complex Problem-Solving
- Computer Skills
- Positive Attitude
- Recipe Development
- Customer service
- Software development
- Data analysis
- Business writing
- Telephone etiquette
- Client engagement
- Team Training
- Coordinate schedules
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Server Assistant
Outback Steakhouse
08.2024 - 03.2025
Warehouse Associate
Amazon
02.2024 - 07.2024
Customer Service Team Lead
Food Lion
11.2022 - Current
Lead Lifeguard
Jaydees Family Fun Center
05.2021 - 08.2022
BBA - Human Resource Management
West Virginia University
Bachelor of Science - Computer And Information Sciences
Shepherd University
High School Diploma -
Musselman High
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