Claudia Cadar
Canyon Country,CA
Summary
I am a dynamic and professional individual with comprehensive experience in customer service and leadership. Proven track record in driving team performance, resolving issues, and enhancing customer satisfaction. I enjoy problem solving, working in a fast-paced environment, and making an impact in my respective role.
Overview
2027
2027
years of professional experience
Work History
Customer Service Team Lead
Align Aerospace
10.2021 - Current
- Collaborate with customer service manager for training and development of 13 customer service representatives, ensuring alignment with individual growth plans and providing necessary role-specific support.
- Led weekly team meetings to review performance metrics, discuss relevant industry procedures, and brainstorm on continuous improvement initiatives.
- Participate in interviewing and training new employees while utilizing an in depth training structure to optimize employee success.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Helped implement process improvement procedures to streamline processes.
- Manage a large scale of customers ranging from distributors and manufacturers such as Pratt and Whitney America and Moog.
- Maintain customer and internal open order books to track on time delivery and order status, process purchase orders, and organize high volume of priorities.
- Maintain customer statements and ensure timely payment.
- Interact with all intercompany departments such as purchasing, quality, and shipping to provide customers with details on order status and insure timely delivery.
- Participate in daily customer meetings for order book updates, production outlook, and ongoing escalated issues due to shipment delay.
- Work with Aerospace suppliers to expedite late purchase orders.
- Maintain up to date changes to customer contracts, quality specification revisions, and practice periodic root cause analysis to improve quality issues.
- Understanding of customer specific quality requirements,, standards, and procedures to maintain compliance.
- Biannual international travel to support and coach customer service team in Mexico.
- Completed company provided course of the 21 Laws of Leadership.
Shipping Lead
Wesco Aircraft
2018 - 2021
- Oversaw daily shipping operations, ensuring timely and accurate order fulfillment
- Coordinated logistics with carriers such as UPS, FedEX and DHL
- Trained and mentored team members on shipping protocols and best practices
- Handled high-volume paperwork and collaborated with team members to resolve invoicing and shipping problems.
- Provided monthly metics reports to analyze trends.
- Prioritized urgent orders and requests from administrative departments.
Travel Insurance Representative
Sedgwick
01.2016 - 08.2018
- Assisted clients in understanding policy options and coverage details.
- Processed claims efficiently, ensuring accurate documentation and timely resolutions.
- Work with team members to enhance customer service protocols and workflows.
- Utilized underwriting software to assess risk factors and determine policy eligibility.
- Handled a large volume of customer calls and services.
- Licensed in Health, Life, and Auto insurance.
Education
Associate of Science - Psychology
College of The Canyons
Valencia, CA01-2027
High School Diploma -
Strongsville HighSchool
Strongsville, OH05-2010
Skills
- Customer relations
- SAP, Excel, Power Bi, Outlook, Adobe
- Training development aptitude
- Order management
- Creative problem solving
- Adaptability and self motivation
- Compliant resolution
- Teamwork and collaboration
- Multitasking and organization
- Attention to detail
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Customer Service Team Lead
Align Aerospace
10.2021 - Current
Travel Insurance Representative
Sedgwick
01.2016 - 08.2018
Shipping Lead
Wesco Aircraft
2018 - 2021
Associate of Science - Psychology
College of The Canyons
High School Diploma -
Strongsville HighSchool